Director of Product Innovation Architects, ServiceNow

ITOM

$221.2-387.1k

+ Variable/incentive compensation and ESPP. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure

AWS

Azure

ServiceNow

Senior and Expert level

San Francisco Bay Area

Remote from Canada, US

Travel, as necessary

Cloud-based digital workflows for enterprises

Be an early applicant

Cloud-based digital workflows for enterprises

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Be an early applicant

$221.2-387.1k

+ Variable/incentive compensation and ESPP. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure

AWS

Azure

ServiceNow

Senior and Expert level

San Francisco Bay Area

Remote from Canada, US

Travel, as necessary

1001+ employees

B2BEnterpriseInternal toolsProductivitySaaSCloud Computing

Company mission

To transform IT to revolutionise the enterprise.

Job

Company

Role

Who you are

3+ years of experience as a Manager (leading a team of at least 5 members)
7+ years of pre-sales solution consulting , post-sale or sales engineering experience in SaaS products, preferably ServiceNow ITOM products
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions (AWS or Azure)
Experience working collaboratively with product management, product marketing, partners, and professional services
Territory management skills, including pipeline building and working with Sales counterpart to guide execution excellence
Demonstrated ability to lead complex, cross-functional projects and collaborate effectively with peers across business units and organizational boundaries
Proficiency in AI tooling and the ability to create AI agents using platforms such as Windsurf/Claude/GPT/Cursor

What the job involves

As a leading member of our Product Innovation Architects team, you will have a major impact on our future success by supporting ITOM Solution Sales
You will sell and implement ServiceNow latest ITOM innovations with the support and partnership of Product Management and the executive team
This is a managerial role for a people manager who excels in managing a technical team and delivering results as part of the OKR program
The Director of Product Innovation Architects is a leadership role with the advanced ability to develop, position and provide product-specific solutions during sales cycles, while also working with customers on implementing and realizing the value of our latest innovations
You will devise prescriptive advice to customers implementing new innovations and measure value from products
Have business-outcome ownership
Lead a team of hands-on product success architects
Be the Voice of the customer with data fluency
Support product sales as a technical and domain expert of a client-facing sales team
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
Provide feedback to product management about product enhancements that can address customer needs
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
Stay current on competitive analysis and market differentiation
Cross-Organizational Leadership – Lead large-scale, cross-functional programs spanning product, sales, marketing, and customer success teams, managing dependencies and driving alignment across the organization

Our take

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.

Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.

The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.

The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.3)

Trustpilot (2.1)

Company

Funding (last 2 of 6 rounds)

Mar 2012

$11m

GROWTH EQUITY VC

Feb 2012

$17.9m

GROWTH EQUITY VC

Total funding: $83.8m

Company benefits

Commuter benefits
Annual learning stipends
Work from home opportunities
Generous family leave
Matched donations
Flexible PTO
401(k) matching
Paid volunteer time

Company HQ

Santa Clara, CA

Leadership

Fred Luddy

(Founder & Chairman Of The Board)

Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.

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