Director of Product Strategy and Operations, ActiveCampaign
$178.2-217.8k
Customer experience automation
Be an early applicant
Customer experience automation
501-1000 employees
Be an early applicant
$178.2-217.8k
501-1000 employees
Company mission
To help businesses and organizations to automate their entire customer experiences.
Role
Who you are
- 5-7+ years of experience in strategy, operations, or project management roles, ideally within product or engineering organizations
- Strong analytical and problem-solving skills, with the ability to distill complex issues into actionable insights
- Exceptional organizational and project management skills, with a track record of managing multiple priorities simultaneously
- Proven ability to influence and collaborate across diverse teams and stakeholders
- Outstanding written and verbal communication skills, with a knack for simplifying and clarifying complex ideas
- Experience in high-growth or technology-focused companies is preferred
- Strategic thinker who can also execute with precision
- Highly adaptable and comfortable navigating ambiguity
- A proactive self-starter with a strong sense of ownership
- Relationship builder with high emotional intelligence
- Passionate about empowering small businesses and aligning with the mission of the CPO
What the job involves
- The Director of Product Strategy and Operations plays a pivotal role in driving strategic planning, operational excellence, and cross-functional collaboration for the Product and Engineering teams
- This position acts as a trusted advisor to the CPO and CTO, ensuring alignment across teams, streamlining operations, and advancing strategic priorities to accelerate the impact of the organization
- Collaborating with the CPO to define and communicate the strategic vision for Product and Engineering
- Leading the annual and quarterly strategic planning processes, ensuring clear alignment with company-wide objectives
- Developing frameworks to evaluate opportunities and support decision-making at the executive level
- Building and refining operational processes that drive efficiency, transparency, and accountability across teams
- Designing and managing systems for tracking and reporting on key performance indicators (KPIs) and strategic initiatives
- Partnering with leaders to identify and resolve operational bottlenecks, improving overall team performance
- Leading cross-functional initiatives and ensuring successful delivery of high-priority projects
- Managing timelines, resources, and stakeholders to achieve project milestones
- Acting as a liaison between Product, Engineering, and other departments to ensure seamless communication and alignment
- Managing key stakeholder relationships to foster collaboration and drive shared outcomes
- Providing data-driven insights and recommendations to the CPO to inform strategic decision-making
- Synthesizing complex information into clear, actionable strategies and communications
- Providing a holistic view of the organization’s operations to inform decision-making
- Serving as a sounding board for ideas and challenges, offering thoughtful input and perspective
- Assisting in shaping and communicating the vision and priorities of the Product and Engineering organizations
- Developing communication strategies to ensure team alignment on vision, priorities, and updates
- Championing organizational values and helping build a culture of innovation, collaboration, and accountability
- Representing the CPO in meetings and communications as needed
Our take
Marketing and CRM tools are essential to scale a business in the current landscape. Existing tools for optimizing engagement, scalability and data analytics have surged in popularity, but many solutions remain unaffordable for small businesses.
ActiveCampaign provides an integrated platform for email marketing, marketing automation and CRM with the focus on providing businesses with the ability to optimize customer experiences. The platform leverages machine learning and automation to increase the rate that its clients can scale their engagement levels, regardless of whether the user is running a small or large business.
Despite high-profile competitors, the company has found a gap in the market by providing an integrated and unified solution combining hundreds of tools. The platform is available as an entire package for enterprises, but smaller companies can opt for cheaper and streamlined tool kits. In 2022, ActiveCampaign announced the implementation of over 400 customer ideas into its product. It has also partnered with ActiveEngine, the first ActiveCampaign-only agency, to enable businesses to make better discovery calls and close more deals. With the 2024 opening of a hub in Krakow, it is further expanding its European footprint.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-18% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2021
$240m
SERIES C
Jan 2020
$100m
SERIES B
Total funding: $360m
Company benefits
- Mac computer, modern apps, and access to a $250 quarterly WFH stipend, as well as regional Hubs that serve as a central meeting space.
- Open PTO, the ability to work remotely, a sabbatical program, and flexibility in your work schedule.
- Access to the Calm meditation app, the Modern Health coaching app, and telemedicine support for mental health.
- Equity for all employees to help create alignment and an ownership mindset across all team members as we grow.
- Access to 1:1 sessions with career coaches, and Udemy subscriptions.
- Generous 401K matching that have no wait or vesting requirements.
- Dedicated Employee Resource Groups for moms, dads, and parents, manager training to better support working parents, and flexible working schedules to make parenting during remote work a bit less stressful.
- Dedicated career development conversations and regular salary reviews.
- Full medical, dental, and vision, and pay 100% of your premiums for the HSA plan.
- Stay connected with teams around the globe through digital outings & trainings, an automated coffee roulette program, and biannual team kickoffs.
- Donation matching and 3 days of Volunteer Time Off for all employees every year. We also make it easy to participate in local elections by giving employees the day off.
Company values
- Iterate everything, always
- Pursue growth with gratitude
- Create wow
- Cultivate inclusion & diversity
- Make the customer a hero
- Start with trust
Company HQ
Chicago Loop, Chicago, IL
Articles
Leadership
Jason VandeBoom
(CEO)Jason founded ActiveCampaign in January 2003 as CEO. They have worked there ever since, alongside being a Future Founders Board Member since February 2020.
Salary benchmarks
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