Client Success Manager, Bazaarvoice

• We are looking for an individual who is passionate about client service, about solving challenging problems and enjoys regularly exceeding customer expectations
• Our ideal candidate is naturally curious and has a strong drive to succeed
• Account management with attention to retention and revenue growth, ideally with another SaaS or e-commerce platform
• Excellent relationship-building skills, proven record of leading meetings with Executive leadership (client and internal stakeholders) and successfully cultivating productive executive champion relationships
• Ability to compel clients and internal stakeholders to act, and to hold them accountable to their commitments
• Demonstrated ability to manage multiple accounts, priorities, workstreams concurrently
• Attention to detail, highly organized, with an absolute focus on quality of work
• Ability to analyze and compile data in effectively visualize and speak to the data
• Strong team player with a “client-centric” attitude

Desirable

• Bazaarvoice is looking for a Client Success Manager to join our Retail Accounts team
• Our Client Success Managers are our deep business specialists and are responsible for delivering exceptional strategy and business support to our clients
• Manage client lifecycle across a portfolio of named accounts, where you will: Conduct discovery and understand your client's internal metrics for success of the program and ensure the client knows how to achieve and measure those results
• Act as the business success/strategy expert in educating and advising clients on best practices and strategies to run a healthy user-generated-content program and get the most out of their investment
• Deliver performance reviews at a designated cadence, including KPIs and revenue value associated with their UGC program, including client executive/leadership stakeholders
• Influence adoption of Bazaarvoice’s innovations, solutions, and features that compliments retailer’s business goals
• Understand both internal Bazaarvoice technical platform and product knowledge as well as ability to understand your clients' technical infrastructure and how this impacts the overall business strategy
• Manage client health by identifying, documenting, and working with cross functional teams (sales, product marketing, product, technical success, services) to mitigate risk and increase client retention rates through client satisfaction/relationship management
• Act as lead for broader account vision with other supporting functions (such as Account Managers, Technical Success Managers, Product, etc.)
• Leverage critical thinking to problem solve both client and internal scenarios to achieve client health/satisfaction