Operations Resilience Engineer, Cboe

• This role requires strong communication, collaboration, and critical thinking skills, with the ability to operate independently and deliver complete solutions in a fast-paced, multi-faceted technical environment
• Minimum 3 years' experience in technology risk management, business continuity, or operational resilience
• Minimum 2 years of demonstrated computer science, computer networking, and/or computer infrastructure related experience
• Minimum Education Requirement: Bachelor's degree in Project Management, Computer Science, Software Engineering, Math, Business, Financial Services, or a related discipline
• Aptitude to learn our business services and systems, backed by a keen interest in technology
• Strong written and verbal communication skills, including demonstrated ability to write in explanatory and procedural styles for multiple audiences, and ability to effectively lead meetings in a technical setting among multiple stakeholders with varied backgrounds and viewpoints
• Strong stakeholder management and influencing skills
• Strong troubleshooting and problem-solving skills, and ability to work well under pressure
• Experience with data analysis and reporting tools

Desirable

• The Operational Resilience Engineer supports Cboe Technology and Operations by owning and evolving the systems, automations, and processes that underpin operational risk control
• This role goes beyond managing incidents — it focuses on independent delivery of end-to-end engineering solutions that make Cboe's operational environment faster, smarter, and more resilient
• The Operational Resilience Engineer designs and builds automated workflows across incident management, BCP/DR, change management, and compliance evidence collection
• They integrate operational systems, develop AI-assisted workflows, and create self-service tooling that reduces manual toil and improves operational metrics across Technology and Operations
• Maintaining a comprehensive inventory of attributes essential to our trading services, including:
• Business services and their impact tolerances
• Supporting functions and their criticality
• Processes, sub-processes, assets, and controls underpinning these services and functions
• Recovery Time Objectives (RTO) and Recovery Point Objectives (RPO) for the above
• Risk identification, operational resilience planning and testing by:
• Supporting functions with their business impact assessment, along with identification and articulation of technology and operational risks
• Supporting functions in documenting business continuity plans (BCP) aligned with RTOs, RPOs, and our operational resilience strategy
• Identifying vulnerabilities, single points of failure, and interdependencies within business services
• Designing and executing resilience testing programs, including severe but plausible desktop scenario tests
• Documenting test results and implementing recommendations for improvement
• Supporting governance, monitoring, and reporting of operational resilience by:
• Preparing regulatory self-assessments for operational resilience
• Preparing regular reports for senior management and board committees
• Maintaining operational resilience management information
• Supporting the analysis of test results and tracking/reporting remedial actions
• Building and engineering resilience infrastructure, including:
• Building end-to-end automations that streamline incident lifecycle management, from detection through Learning Review and post-incident action tracking
• Integrating operational systems to enable real-time data flow across incident, change, and compliance platforms
• Developing AI-assisted workflows to enrich incidents, surface risk signals, and accelerate decision-making
• Automating change management processes including risk scoring and compliance evidence collection
• Creating policy validation pipelines and maintaining operational documentation and procedures
• Delivering self-service tooling that empowers Technology and Operations staff to act independently
• Driving continuous improvement in operational metrics through instrumentation and observability
• A successful Operational Resilience Engineer brings knowledge in one or more critical operational risk control processes — such as incident management, BCP/DR, change management, capacity planning, or asset management — combined with strong engineering capabilities including APIs, cloud automation, CI/CD, event-driven architecture, workflow orchestration, and observability tooling
• Typical deliverables include automated DR evidence collection systems, incident enrichment pipelines, change automation with risk scoring, and policy validation frameworks