Director of Customer Success, QuotaPath
+ Plus a variable component tied to role-specific outcomes & Equity
Sales commision tracking platform
Be an early applicant
Sales commision tracking platform
21-100 employees
Be an early applicant
+ Plus a variable component tied to role-specific outcomes & Equity
21-100 employees
Company mission
To help businesses simplify their sales team commissions and drive consistent ROI.
Role
Who you are
- 7+ years in technical delivery roles at B2B SaaS companies as an Implementation Manager, Customer Success Manager Support Manager with people management responsibility
- Strong understanding of CRM integrations, data modeling, and compensation or revenue operations
- Advanced Excel skills, including complex formulas
- Proven ability to build scalable customer processes and lead technical teams
- Experience applying AI or automation to improve customer operations
- Collaborative leadership style: decisive, data-driven, and calm under pressure
What the job involves
- The Director of Customer Success will build the systems, processes, and team that deliver on that promise, ensuring customers are implemented accurately, supported efficiently, and continuously optimized through data and automation
- This role focuses on technical delivery, support quality, and operational excellence, partnering with Account Management and Solutions to enable customer growth and with Product to drive platform improvement
- Lead CSMs and Support Specialists to deliver seamless implementations and technical support for customers’ compensation frameworks
- Standardize onboarding and adoption playbooks to shorten Time-to-Value and improve configuration accuracy
- Use data and AI to identify risk, measure adoption, and scale support efficiency
- Define operational metrics and dashboards for implementation quality, support SLAs, and customer health
- Partner with Account Management, Solutions, and Product to ensure customers are renewal-ready and continuously improving
- Coach and grow a technically strong team that thrives on precision and problem-solving
- You’ll Be Successful When
- Implementations meet quality and TTV goals
- Support SLAs and CSAT targets are consistently achieved
- Adoption and automation usage rise across your book
- Customers are more self-reliant
- Renewal-readiness signals are clear and consistent
- ARR managed per CSM grows without increasing headcount
Our take
The productivity of sales teams depends on the motivation to succeed, with most businesses tackling this by offering a commission for every sale. However, the manual processes of tracking and paying commissions can lead to costly errors and a lack of trust, ultimately resulting in sales reps losing their motivation and negatively impacting the company's revenue.
QuotaPath provides a sales commission tracking and management platform, allowing businesses to design custom commission plans that are automatically paid according to payout schedules. The platform integrates directly with CRM platforms to ensure every sale is automatically recognized, with every data point being aggregated into a record system to ensure the business is maintaining ASC 606 compliance.
Whilst other startups have designed CRM platforms that include sales commission tools, QuotaPath has recognized that a dedicated commission payment and management platform will help to maintain consistency, accuracy, and compliance. Through this approach, the company claims that it can help clients boost its sales team's work ethic and motivation to succeed, keeping productivity levels high and thus boosting business revenue.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Apr 2022
$41m
SERIES B
Jul 2021
$21.3m
SERIES A
Total funding: $70.8m
Company benefits
- Plenty of time off: It’s hard to leave work you love, but we all gotta recharge. We offer flexible PTO
- Employee health insurance: Your health is the most important thing. We cover 100% of each - employee’s medical, dental, and vision premiums
- Flexible work environments: We have offices in Austin and Philly with some positions that are 100% remote capable. We see value in connecting in person, but also know collaboration and teamwork should be able to happen regardless of where your desk is
- Election day is a holiday: You shouldn’t have to choose between work or voting, so we’re completely eliminating that barrier. Let’s get out and vote!
- Yearly off-sites: Sometimes we need to get out of our comfort zones. Offsites are an opportunity to innovate and build personal connections
- Development budget: We all love to learn new things. Every employee gets a budget to use toward conferences and professional development
- Half-day Fridays: Once allocated strictly for summer, half-day Fridays are now a year-long tradition
Company HQ
East Austin, Austin, TX
Leadership
AJ Bruno
(CEO)Experience as Founder & President of TrendKite from 2012 to 2018. CEO and Founding Member of Pavilion since 2021.
Cole Evetts
(COO)Experience as Account Manager, Senior Business Operations Analyst, and Business Operations Manager for Mutual Mobile. Was also Director of Sales and Revenue Operations for TrendKite.
Eric Heydenberk
(CTO)Experience as Co-founder of Ebooq. Previously a Software Engineer and Senior Software Architect for Montetate.
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