Operations Representative, GreyScout
+ Employee Share Options
More information about location
Brand protection platform
Open for applications
Brand protection platform
21-100 employees
Open for applications
+ Employee Share Options
More information about location
21-100 employees
Company mission
To democratize Intellectual Property protection.
Role
Who you are
- This is a hybrid Customer Operations & Business Analyst role — ideal for someone with 2–4 years of SaaS experience who’s analytical, systems-savvy, thrives in fast-moving environments and considers themselves a strong generalist
- 2–4 years of experience in a SaaS company and fast-paced startup environment
- Strong operational mindset with excellent organisational skills and attention to detail
- Confident working with tools like CRMs (e.g. HubSpot), support platforms (e.g. Zendesk), Automation tools (i.e. Zapier), and Google Workspace — or quick to learn new ones
- Analytical thinker with the ability to identify patterns, spot inefficiencies, and translate data into clear actions
- Comfortable working cross-functionally with teams like Product, Customer Success, and Sales
- Excellent written and verbal communication skills
- Resilient, resourceful, and comfortable working under pressure in a fast-changing environment
- Based in Dublin and available to work from our office regularly
What the job involves
- You’ll be part of an experienced, high-performing startup team where things move quickly, priorities shift, and resilience is key. Work closely with cross-functional teams and play a vital role in helping us scale with speed and precision
- Perform admin tasks across internal tools. Manage day-to-day operations across platforms like CRMs, support systems, and other internal tools — ensuring smooth execution and high-quality data
- Support customer onboarding and setup. Own and improve onboarding workflows, ensuring each customer is set up for success from day one
- Deliver responsive customer support. Triage and respond to platform queries with care, while refining internal resources and help content based on real interactions
- Uncover patterns and insights. Analyse customer behaviour, product usage, and support data to surface trends, spot issues, and support proactive Customer Success strategies
- Optimise internal systems and workflows. Streamline cross-functional processes by identifying inefficiencies, implementing improvements, and keeping the team informed
- Support change and rollout. Coordinate product updates and process changes across internal teams and customers, ensuring clear communication and adoption
Our take
GreyScout leverages AI technology to protect brands from intellectual property infringement. It scans across marketplaces, search engines, websites and more in order to detect any potential IP violations.
Focussing on grey markets - which supply goods that have not been obtained from an official supplier - the company tackles a growing issue which has been making brand protection harder than ever. Its speedy response to this rising area of demand has paid off, with companies such as Samsung signing up for its service.
If GreyScout can continue to draw lucrative enterprise clients to its roster, then it stands to scale impressively. But to do this, it will need to continue to develop its technology.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
Nov 2023
$4m
SEED
Total funding: $4m
Company benefits
- Employee Share Options (ESOP)
- Remote and flexible working
- 30 days annual leave
- Pension benefit (specific to region)
- Give back program (pledge1percent.org)
- Educational resources and generous allowance to support development
- Inclusive policies – maternity, paternity & parental leave
- Top class equipment and choice of hardware
Company HQ
Kilmacuagh (Cooke), WH
Leadership
John Killian
(CEO)Previously worked as Managing Director of OTA Marketing, and as Director of SprigTech.
Chris McCauley
(CTO)Was VP of Product Strategy at Informatica, and served as CTO of Clavis Insight, Motocal.com, and Qstream.
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