Support Engineer, Amazon

• You like to help implement innovative cloud computing solutions and solve the most complex technical problems
• Excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations
• Experience in software development, or experience in technical support
• Experience scripting in modern program languages
• Experience troubleshooting and debugging technical systems

Desirable

• To meet the growing demand for AWS Services around the globe, we need exceptionally motivated people who are driven by learning and innovation
• AWS Utility Computing (UC) provides product innovations — from foundational services such as Amazon’s Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS’s services and features apart in the industry
• As a member of the UC organization, you’ll support the development and management of Compute, Database, Storage, Internet of Things (Iot), Platform, and Productivity Apps services in AWS, including support for customers who require specialized security solutions for their cloud services
• If you join us, you'll be part of a world-class team in a dynamic environment that has the entrepreneurial feel of a start-up
• This is an opportunity to operate and engineer systems on a massive scale, and to gain world class experience in cloud computing
• You'll be surrounded by people who are passionate about cloud computing, believe that first class service is critical to customer success, and are committed to improvement
• Be a catalyst to deliver truly disruptive products that are growing rapidly
• Define, build, own, and run services in high growth environments
• Solve unique and first-order problems in massive-scale areas such as compute services, DynamoDB/NoSQL databases, Glacier, S3 data lakes and many other AWS Services
• Learn how to build and operate distributed systems at massive scale
• Build and influence the tools and utilities that are part of the AWS fleet running our internal services
• Amazon has a collaborative, purposeful and enthusiastic environment where we “Work Hard, Have Fun, Make History
• On a typical day engineers might deep dive to determine the root cause of a customer issue, investigate why a metric is trending the wrong way, consult with the top engineers at Amazon, or discuss radical new approaches to automate operational issues
• If you join us as a Support Engineer; you will own support activities for these services and regularly work with development teams to establish and improve service support
• You will operate with guidance from your team and quickly drive issues to resolution
• You understand the business logic and architecture of your supported services that enable you to regularly resolve undocumented trouble tickets
• You regularly contribute to the creation and improvement of support documentation
• You may perform code builds and deployments, communicating status regularly before, during, and after each deployment
• You create and interpret metrics that measure support success and service performance