IT Systems Engineer, you.com
$90-120k
AI search infrastructure for enterprises
Job no longer available
AI search infrastructure for enterprises
201-500 employees
Job no longer available
$90-120k
201-500 employees
Company mission
To help people move faster, think deeper, and do more.
Role
Who you are
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
- Relevant certifications such as CompTIA A+, Google IT Support Professional Certificate, or AWS Cloud Practitioner are valued
- 0–2 years of professional IT support experience
- Demonstrable Python and Bash scripting ability (personal projects, coursework, or professional experience)
- Familiarity with Git/GitHub workflows
- Understand how to use command line on Linux and MacOS
What the job involves
- As we scale our team and operations, we’re looking for an experienced and forward-thinking IT Systems Engineer with experience in security to ensure our infrastructure, internal tools, and support systems are secure, efficient, and AI-enhanced from day one
- As our IT Systems Engineer, you'll help manage the systems that power our entire team: provisioning, security, automation, cloud access, and more. You will empower every team member at You.com to do their best work by delivering reliable, responsive, and forward-thinking IT support
- You'll eliminate friction for teammates with empathetic, expedient customer service
- You'll run the supply line that helps get people what they need when they need it
- You'll be the person who figures it out and gets it done without being told to
- You’ll be someone who can learn through challenges and develop the solution
- Serve as the first responder for IT support requests via ticketing systems, Slack, and email, triaging and resolving issues related to hardware, software, networking, and access
- Configure and manage SSO (Single Sign-On), MDM (Mobile Device Management), and identity platforms
- Administer and support Google Workspace, Microsoft Office/365, and collaboration tools such as Monday.com and Linear
- Manage endpoint monitoring and patching using NinjaOne; ensure devices are secure, compliant, and up to date
- Execute employee onboarding and offboarding processes: provisioning accounts, hardware setup, access permissions, and asset recovery
- Provide basic support and access management for cloud platforms including AWS, Azure, GCP, and Databricks
- Write and maintain automation scripts in Python and Bash to streamline repetitive IT tasks such as user provisioning, log collection, system health checks, and reporting
- Use GitHub (git) for version control of IT scripts, configuration files, and infrastructure-as-code artifacts; participate in code reviews and follow team branching strategies
- Maintain IT documentation, runbooks, and the internal knowledge base to enable self-service and reduce ticket volume
- Assist with IT security initiatives including access reviews, MFA enforcement, and compliance-related tasks
- Track and manage hardware and software asset inventory
- Partner with DevOps, Security, and People teams to support company growth and efficiency
Our take
The pressure for enterprises to adopt AI is mounting, but even with impressive advancements to the technology it can be difficult to implement effectively. Foundational models fail to meet the needs of enterprises, which require something they can more easily customise.
This is what you.com recognises and addresses, supplying solutions to empower its clients to build the artificial intelligence that best serves them. The company's enterprise AI product, combined with search and agent APIs and consulting, enables each business to adapt AI intelligently to its industry and aims.
Its a valuable proposition that has not gone unnoticed by the industry, with you.com raising a substantial amount of funding in 2025. This will be used to "build the infrastructure for the agentic era", as the company aims to support its clients into this next age of AI-empowered operations.
Freddie
Company Specialist at Welcome to the Jungle
Insights
33% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Sep 2025
$100m
SERIES C
Jun 2024
$50m
SERIES B
Total funding: $197.9m
Company benefits
- A remote-first work environment with hubs in California, NYC, and Canada that offer monthly in-person gatherings
- Unlimited PTO with 11 U.S. holidays observed and a week shutdown in December to rest and recharge
- Competitive health insurance plan, where 100% of the policyholder is covered and 75% for dependents
- 12 weeks of paid paternity leave in the US; additional time off is also considered
- 401k program, 3% match coming January 2025
- $500 work-from-home stipend to be used up to a year of your start date
- $1,200 / year Health & Wellness Allowance to support your personal goals
- In-person coworking weeks 1 to 2 times a year
- Chance to collaborate with a team at the forefront of AI research
Company HQ
SoMa, San Francisco, CA
Leadership
Richard Socher
(Co-Founder & CEO)Experience as Chief Scientist of EVP for Salesforce from 2016 to 2020. Founder of AIX ventures since 2021.
Bryan McCann
(Co-Founder & CTO)Experience as a Course Assistant at Stanford University from 2014 to 2016. Lead Research Scientist for Salesforce from 2016 to 2020.
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