Client Success Manager, Business Insider
$80-90k
+ Eligible for an annual performance bonus
2+ days a week in office
Online news platform
Be an early applicant
Online news platform
1001+ employees
Be an early applicant
$80-90k
+ Eligible for an annual performance bonus
2+ days a week in office
1001+ employees
Company mission
To inform and inspire the digital generation and become the most influential and loved journalism brand in the world.
Role
Who you are
- Business Insider is for people who are driven, optimistic and always looking forward
- 3+ years of experience in client success, account management, digital advertising, media planning, campaign management, or a related field
- Experience working at a digital publisher, agency, media company, ad tech company, or related organization preferred
- Foundational understanding of the programmatic advertising ecosystem
- Familiarity with audience segmentation, targeting strategies, and digital campaign measurement
- Experience managing client relationships and serving as a trusted day-to-day point of contact
- Experience collaborating with cross-functional teams in a fast-paced environment
- Familiarity with advertising and analytics platforms such as Salesforce, GAM, Google Analytics, Permutive, Operative, Boostr, Parse.ly, Pressboard, Meta/Facebook, or similar tools
- Strong communication, presentation, organizational, and problem-solving skills
- Detail-oriented with the ability to manage multiple campaigns and priorities simultaneously
- Self-motivated, collaborative, and eager to learn and grow within a dynamic media organization
- Are you passionate about this opportunity, but worried that you don’t have 100% of the experience we’re looking for? We still want to hear from you! Apply online and let us know why you would make a great addition to Business Insider
What the job involves
- The Client Success team is responsible for ensuring a strategic and successful partnership with clients across our full digital product suite including branded content, display media, video, social, and other media/content tactics
- The Client Success team works collaboratively to fulfill booked revenue, drive incremental revenue and client renewals
- We are an inclusive team that values creativity, accountability, and diversity of ideas and opinions
- The Client Success Manager will work directly with our clients and collaborate cross-functionally with our Sales, Marketing, Operations, and Finance teams to ensure our client partnerships are successful
- The Client Success Manager will manage all aspects of their campaigns during the post-sale cycle, providing an end-to-end experience for our direct and programmatic advertising partners
- The Client Success Manager will be partnership-oriented, bringing great communication and listening skills to the role
- This person will have strong problem-solving skills and an ability to deep-dive into data to understand trends
- This person will be comfortable communicating the story behind campaign performance, making actionable recommendations to internal and external partners
- They are a team player who is excited about working in an inclusive environment and getting better every day
- This role reports directly to the Associate Director of Client Success and sits on the Revenue Strategy team
- This position is based in our New York City HQ with an in-office presence of at least 2 days per week
- Provide white-glove client service on direct and programmatic digital advertising campaigns; act as the primary contact for post-sale execution and performance
- Work closely with sales and media planning counterparts in an assigned pod, providing regular feedback and communication on clients/campaigns and surfacing incremental/upsell opportunities
- Become an expert on all sold campaign elements, from creating kick-off call decks, to leading kick-off calls with internal and external stakeholders, to becoming the lead point of contact post-sale
- Work closely with the ad operations, media planning and project management teams to monitor creative implementation, media execution, delivery and performance; ensure campaign KPIs are optimized and achieved throughout the campaign life cycle
- Analyze campaign performance metrics and provide optimization recommendations, while identifying opportunities to support client retention and growth
- Work with the ad operations team to troubleshoot any creative issues that impact tracking or reporting to ensure limited discrepancies
- Monitor campaign pacing and delivery trends, proactively identifying and communicating potential risks or opportunities to internal stakeholders
- Support the development and delivery of campaigns recap reports, including key performance insights, learnings and recommendations
Our take
Business Insider - that entered the market at roughly the same time as fellow digital news and media names Buzzfeed, Vice, and HuffPost - has steadily and solidly built itself into one of the most familiar digital platforms for business, current affairs, finance and tech news.
Business Insider was founded by well-known trader and entrepreneur Henry Blodget and sold to German giant Axel Springer in 2015, which signalled an uptick in its performance. This undoubtedly helped it to weather the storm of the pandemic, which hit advertisers hard, and saw many platforms like Insider's lose out on their major revenue stream.
It's also setting itself apart from the likes of Buzzfeed by staying focused on journalism, rather than moving sideways into entertainment, Business Insider's disciplined approach has paid off, and its subscriber numbers continue to steadily rise. Having established itself in the digital news space, at a time when more and more consumers are reading articles online, it can be assumed it will find further success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
31% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2015
$25m
SERIES F
Mar 2014
$12m
SERIES E
Total funding: $55.6m
Company benefits
- Premium medical, dental, and vision coverage with several plan options, including one fully funded plan. Pet insurance, too!
- Retirement savings plan with a company match.
- Equal parental leave for all parents, plus family planning and maternity support through Maven.
- Flexible vacation policy and 10 company holidays.
- Mental health benefits including membership to the Calm app.
- Offices stocked with snacks and drinks.
- Monthly lunches, breakfasts, and other in-person events at all of our offices.
- An employee referral bonus program.
- Our Editorial Fellowship Program gives early-career journalists an opportunity to make a big impact in a digital newsroom.
- Lunch and learns, panels where we learn from our colleagues, and outside speakers to help empower our employees to expand their skills and advance their careers.
- Eight dynamic Employee Resource Group (ERG) programs that help shape company events, influence policies, and ensure every employee's voice is heard.
Company HQ
Financial District, New York, NY
Leadership
Henry Blodget
(Co-Founder & CEO)Alongside Business Insider, Henry is the Founder, CEO and EIC at REGENERATOR and the co-founder and Chair at Spooler Media.
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