Director of Business Strategy & Operations Management, Tomo

• A structured, analytical thinker who applies rigor to identifying “the what,” paired with the EQ to understand “the why.”
• Capable of translating insights into actions and following through with disciplined execution
• Skilled at influencing through using persuasion and working across technical and operational teams
• Curious about mortgage operations, financial services, and operational excellence
• 6+ years at a top-tier management consulting firm (BCG, McKinsey, Bain), with experience in corporate strategy and multiple process optimization engagements
• Demonstrated ability to break down complex problems and create clear frameworks, analyses, and recommendations
• Strong project ownership skills with experience driving cross-functional execution
• Excellent written and verbal communication skills, including synthesis for senior audiences, especially in slide deck creation

Desirable

• We’re seeking a Director of Business Strategy & Operations Management who brings rigor, discipline, and focus to our strategic priorities and execution
• This individual will serve as a highly capable contributor who can analyze complex problems, interpret operational realities, and drive high-quality implementation across the organization
• You’ll partner closely with leaders across Operations, Sales, Product, Engineering, Marketing, and the CEO on initiatives that strengthen our competitive position, sharpen our strategy, and materially improve our operating performance
• This role is ideal for someone who excels in structured problem-solving, thrives in ambiguity, and enjoys both analytical depth and hands-on execution
• Lead complex process evaluations and optimizations across mortgage operations and sales
• Manage complicated business process optimizations in partnership with functional leaders
• Build RACI-driven communication loops, ensure remediation (training, tooling, process redesign), and track impact over time
• Serve as the responsible owner for new cross-functional project launches
• Lead high-stakes corporate and business initiatives such as
• Ensure structured planning, disciplined execution, and measurable outcomes
• Conduct deep category and competitive analysis to guide decisions on product, operational investments, and long-term positioning
• Translate research into clear recommendations for leadership
• Support the CEO and Finance in board materials, investor updates, strategic narratives, and research
• Synthesize complex data into clear insights that support decision-making
• Participate in tracking, evaluating, and negotiating with third-party vendors
• Build analyses that size value, assess ROI, and support selection decisions