Manager of Customer Success, Greenhouse Software
Enterprise
$137.9-159k
More information about location
Applicant tracking software and hiring platform
Posted today
Applicant tracking software and hiring platform
501-1000 employees
Posted today
$137.9-159k
More information about location
501-1000 employees
Company mission
To help every company become great at hiring.
Role
Who you are
- A strategic thinker – You see the big picture and help your team balance customer needs with business priorities
- A coach – You take pride in developing and mentoring your team, helping them grow into the best version of themselves
- A collaborator – You work seamlessly with internal teams, customers, and leadership to drive meaningful results
- A problem solver – You approach challenges with a solutions-oriented mindset, finding opportunities to improve processes and outcomes
- A data-driven leader – You rely on metrics and customer insights to inform decisions and drive performance
- 2-4 years of management experience in Customer Success or Account Management
- Proven ability to prioritize the needs of a team while aligning with business objectives
- Experience with account planning, multi-threaded customer engagement, and retention strategies
- Strong customer-facing and presentation skills with the ability to establish credibility with cross-functional stakeholders and executives
- Ability to use data and metrics to measure success and drive team performance
- Experience with technical products and customer management platforms (e.g. Salesforce, Gainsight, Gong)
- B2B SaaS experience, preferably in the Enterprise segment and HR Tech Industry knowledge, a plus
What the job involves
- As a Manager, Customer Success you will lead a group of high-performing Enterprise Customer Success Managers (CSMs), ensuring they have the support, strategy, and structure to drive customer retention and growth
- You’ll play a key role in shaping the future of the CS organization by fostering customer relationships, developing scalable processes, and driving strategic initiatives that support our growing customer base
- In this role, you’ll partner closely with cross-functional teams, including Account Management, Support, and Professional Services, to optimize the customer journey for the team and create long-term value for customers
- Lead, mentor, and develop a team of Customer Success Managers (CSMs) supporting Enterprise customers
- Own customer retention and satisfaction metrics, ensuring a seamless customer experience and measurable business impact
- Establish relationships with key customer stakeholders (VP+ and C-Level), advocating for customer success and long-term growth
- Build a culture of accountability, collaboration, and innovation, ensuring team alignment with CS goals, OKRs, and initiatives
- Partner cross-functionally with Account Management, Support, and Product teams to drive strategic initiatives and improve the customer journey
- Identify opportunities for operational efficiencies and process improvements within the CS organization
- Serve as a key member of Enterprise CS leadership, contributing to strategy, hiring, and organizational development
Application process
- The anticipated closing date for this role is Thursday, June 26, 2025
Our take
Quality candidates are in demand and have options. It's not easy for companies to make the perfect hire. They face recruitment challenges. Firstly, they have to find the right people to interview. And secondly, they have to demonstrate that they have the right job for them.
Greenhouse is a hiring software company that helps companies optimize their recruitment and become great at it. With over 7,500 customers, the company supports some of the world's most successful companies such as Buzzfeed, Booking.com, HubSpot, and J.D. Power.
In January 2021, TPG Growth acquired a majority stake in Greenhouse with an investment of approximately $500M to support their commitment to improve diversity and reduce inequality in the hiring process.
Since the acquisition, Greenhouse has experienced significant growth, increasing revenues from $86.4M in 2021 to $266.3M in 2024. Its fair to say, the company is seeing great success and it doesn't seem to be slowing down anytime soon.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jul 2018
$50m
SERIES D
Aug 2015
$35m
SERIES C
Total funding: $111.5m
Company HQ
Midtown Manhattan, New York, NY
Leadership
Daniel Chait
(CEO)With a background in Software Engineering, they co-founded Business Velocity and Lab49, where they worked for almost 10 years. In January 2012, they co-founded Greenhouse Software.
Share this job
View 4 more jobs at Greenhouse Software