Sales Operations Manager, Pendo
EMEA + APAC
£51-64.3k
+ Bonus and equity (RSUs)
3 days a week in office (Central London)
Digital adoption and product experience solutions
Be an early applicant
Digital adoption and product experience solutions
501-1000 employees
Be an early applicant
£51-64.3k
+ Bonus and equity (RSUs)
3 days a week in office (Central London)
501-1000 employees
Company mission
To elevate the world's experiences with software.
Role
Who you are
- The ideal candidate will have a bias to act, be a problem solver, and be enthusiastic about the opportunity to partner cross-functionally to build programs that will support a high-growth, high-efficiency company
- 2+ years of experience in Management Consulting, Investment Banking, or B2B SaaS Ops/Strategy/Growth roles
- Experience presenting analyses and recommended actions to senior leadership
- Willingness to roll up sleeves and get things done
- Strong analytical skills and attention to detail with the capability to appropriately define issues, questions, and data
- Advanced Excel skills
- Experience in Management Consulting and a high-growth B2B SaaS company
Desirable
- Experience with Looker and Salesforce
- Understanding of a B2B SaaS sales funnel and key operational metrics
What the job involves
- To scale with its growth, Pendo is looking for a self-starter, strategic, and analytical Sales Operations Manager to help our revenue teams across EMEA and APAC grow as efficiently and effectively as possible
- As a Sales Ops Manager at Pendo, you will be responsible for analyzing data, identifying trends, and developing strategies that will help us optimize our revenue processes and drive revenue growth
- This role will partner closely with the organization's Sales, Marketing, and Data Analytics leaders and is an individual contributor role
- This role will tackle some of Pendo's most challenging business problems
- You will tasked to take on unstructured problems and drive them to actionable business insights and outcomes
- Support our highest growth segments, including our most strategic accounts and reseller program
- Deliver data insights critical to understanding business performance and efficiency
- Take ownership of cross-functional initiatives and lead them to tangible business results
- Partner with sales and marketing leaders to develop thoughtful and innovative strategies to optimize performance and reduce operational costs
- Recommend and drive initiatives and tactics to improve performance and productivity across all growth channels
- Work with cross-functional partners to understand requirements and drive joint projects
Salary benchmarks
Our take
Developing a new software application is a complex process, often fraught with challenges such as bugs and user dissatisfaction, Without a standardized system for feedback, developers may struggle to identify and address issues effectively, relying solely on dissatisfied emails from customers.
Pendo offers a digital platform designed to analyze user experiences, gather bug reports, and engage with consumers to ensure customer retention. With a suite of tools including product journey analytics, surveys, and user feedback, Pendo empowers developers to enhance software usability and resolve issues efficiently.
Amidst a competitive software landscape, Pendo has demonstrated significant growth in 2022, boasting a 40% increase in customers paying over $100,000 annually and securing 17 new Fortune 500 clients. Despite navigating global economic uncertainty with a renewed focus on fiscal efficiency, Pendo remains steadfast in its goal of achieving an IPO in 2024.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-19% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2021
$110m
GROWTH EQUITY VC
Jul 2021
$150m
SERIES F
Total funding: $468.3m
Company benefits
- Happier workdays: Add a little fun to your work day with Pendo board game night, team karaoke, ping pong, weekly catered lunch, or a local brew on our rooftop deck
- Health and wellness benefits: Generous health and wellness plans designed to meet the needs of you and your family, including medical, dental, vision, and mental health benefits
- Paid parental leave: Up to 16 weeks of paid parental leave, and a flexible schedule upon your return to help you make the most of those special moments
- Learning and development: In-house management development classes, guest speaker lunch and learns, and select conferences help keep talent sharp
- Flexible work hours and PTO: Enjoy the benefits of a flexible time off policy, flexible work hours, and paid parental leave
- Global offices: Work across the globe in the cities that we love: Raleigh, San Francisco, New York, Herzliya, Tokyo, Sydney, London, and Sheffield
Company HQ
Downtown, Raleigh, NC
Leadership
Todd Olson
(CEO)Todd studied at Carnegie Mellon before spending 7 years as an MBNA Developer and co-founding Cerebellum. After 5 years, they served as VP of Product Development at TogetherSoft and worked at Borland and 6th Sense Software. They left their role of 4 years at Rally Software Development to found Pendo.io in January 2014.
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