Product Operations Specialist, Ramp
API Developer Support
$114.2-184.1k
+ Equity
More information about location
3+ days a week in office
Corporate cards and finance automation
Be an early applicant
Corporate cards and finance automation
501-1000 employees
Be an early applicant
$114.2-184.1k
+ Equity
More information about location
3+ days a week in office
501-1000 employees
Company mission
To help finance teams build healthier businesses.
Role
Who you are
- 3+ years of experience working in technical support, developer relations, product operations, product management or software engineering
- Familiarity with at least one programming language (e.g., Python, Node.js, Java, or Go); experience troubleshooting code-level issues
- Demonstrable ability to think critically, diagnose technical issues, and propose innovative solutions
- Outstanding written and verbal communication skills, comfortable interfacing with both technical and non-technical audiences
- A collaborative mindset, with proven ability to work effectively across cross-functional teams
- Empathy for customers and partners, with a passion for delivering successful outcomes and a positive developer experience
- History of building trust with external stakeholders through clear, transparent communication and consistent follow-through
Desirable
- Bachelor’s or master’s degree in Computer Science or a related technical field (or equivalent work experience)
- Experience using Postman
- Experience with Retool
- Experience working in financial technology
- Basic understanding of financial technology or accounting principles
What the job involves
- In this role, you will serve as an expert in Ramp’s APIs, ensuring that our customers and partners can effectively build, troubleshoot, and optimize their Ramp integrations
- You will be the technical backbone for our developer community, working directly with them to overcome challenges and identify opportunities for product improvements
- You will also help shape the evolution of Ramp’s API offerings and integrations within the App Center, helping us continuously raise the bar on quality, reliability, and ease of use
- Additionally, you’ll have the unique opportunity to interface with technical and product leaders at emerging fintech startups, frequently engaging with Ramp’s marquee partners to drive next-level innovation and collaboration across the ecosystem
- Lead the Go-To-Market and enablement processes for new launches for third party API integrations
- Assist customers in designing best-in-class integration strategies, sharing best practices for efficient and secure API usage
- Maintain comprehensive documentation and knowledge-base articles to enhance self-service and reduce friction for developers
- Identify potential product or API enhancements, collaborating with product and engineering to proactively improve Ramp’s developer experience
- Gather and synthesize developer feedback to inform strategic decisions and roadmap prioritization
- Participate in cross-functional efforts to shape and refine our App Center offerings, ensuring high-quality, scalable integration solutions
- Act as the primary technical contact for developers and partners integrating with Ramp’s APIs
- Work towards driving self-service and deflection for inbound developer inquiries
- Own, troubleshoot, and resolve complex API and integration issues, collaborating closely with our internal engineering, product, and support teams
- Ensure timely communication and resolution of customer inquiries to build trust and confidence in the Ramp platform
- Develop and maintain deep expertise in Ramp’s product and APIs as well as relevant third-party tools and frameworks
- Foster strong relationships with the developer community by contributing to forums, attending meetups/webinars, and leading technical workshops as needed
- Promote knowledge-sharing by mentoring teammates and leading technical enablement sessions within Ramp
Our take
Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.
Founded in 2019 and coming out of stealth in 2020, the company has already reached a valuation of a whopping $8.1 billion in early 2022. Its clients include several big-name companies including fast-growth health tech startup Ro, Planned Parenthood, and Truebill. 90% of its customers have made the switch from legacy players such as Expensify and Concur, showing that Ramp provides real customer value.
The team that built Ramp is the same one that launched the automated price tracking company Paribus before selling it to Capital One. It is now focused on scoping out more M&A opportunities and boosting its headcount to support investing in its software and going into new verticals.
Freddie
Company Specialist at Welcome to the Jungle
Insights
77% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2024
$150m
SERIES D
Aug 2023
$300m
SERIES D
Total funding: $1.1bn
Company benefits
- Comprehensive medical, dental, and vision insurance
- One Medical Membership
- 401(k) including an employer match
- Unlimited PTO
- Parental leave
- Monthly wellness stipend
- WFH stipend
- Relocation support to move to NYC
- Pet Insurance
Company HQ
Ukrainian Village, New York, NY
Leadership
Eric Glyman
(CEO)Studied Economics at Harvard. Was a Trustee at Global China Connection for over 5 years, and then became a Financial Analyst working at Millstein & Co. Co-founded Paribus, which became Capital One.
Karim Atiyeh
(CTO)Studied Computer Science at Harvard, and became a Teaching Fellow. Worked in PowerPoint and Excel at Oliver Wyman. Became an Advisor at One Zero Capital. Founded and served as CTO to Paribus, later sold to Capital One.
Gene Lee
(Co-Founder)Studied at and became a Research Assistant at the University of Chicago. Was a Marketing Contractor at AdBlock and worked as a Software Engineer at BTCjam. Worked again as a Software Engineer at Paribus and then became Senior Engineering Manager at Capital One.
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