Product Operations Specialist, Ramp

• 3+ years of experience working in technical support, developer relations, product operations, product management or software engineering
• Familiarity with at least one programming language (e.g., Python, Node.js, Java, or Go); experience troubleshooting code-level issues
• Demonstrable ability to think critically, diagnose technical issues, and propose innovative solutions
• Outstanding written and verbal communication skills, comfortable interfacing with both technical and non-technical audiences
• A collaborative mindset, with proven ability to work effectively across cross-functional teams
• Empathy for customers and partners, with a passion for delivering successful outcomes and a positive developer experience
• History of building trust with external stakeholders through clear, transparent communication and consistent follow-through

Desirable

• In this role, you will serve as an expert in Ramp’s APIs, ensuring that our customers and partners can effectively build, troubleshoot, and optimize their Ramp integrations
• You will be the technical backbone for our developer community, working directly with them to overcome challenges and identify opportunities for product improvements
• You will also help shape the evolution of Ramp’s API offerings and integrations within the App Center, helping us continuously raise the bar on quality, reliability, and ease of use
• Additionally, you’ll have the unique opportunity to interface with technical and product leaders at emerging fintech startups, frequently engaging with Ramp’s marquee partners to drive next-level innovation and collaboration across the ecosystem
• Lead the Go-To-Market and enablement processes for new launches for third party API integrations
• Assist customers in designing best-in-class integration strategies, sharing best practices for efficient and secure API usage
• Maintain comprehensive documentation and knowledge-base articles to enhance self-service and reduce friction for developers
• Identify potential product or API enhancements, collaborating with product and engineering to proactively improve Ramp’s developer experience
• Gather and synthesize developer feedback to inform strategic decisions and roadmap prioritization
• Participate in cross-functional efforts to shape and refine our App Center offerings, ensuring high-quality, scalable integration solutions
• Act as the primary technical contact for developers and partners integrating with Ramp’s APIs
• Work towards driving self-service and deflection for inbound developer inquiries
• Own, troubleshoot, and resolve complex API and integration issues, collaborating closely with our internal engineering, product, and support teams
• Ensure timely communication and resolution of customer inquiries to build trust and confidence in the Ramp platform
• Develop and maintain deep expertise in Ramp’s product and APIs as well as relevant third-party tools and frameworks
• Foster strong relationships with the developer community by contributing to forums, attending meetups/webinars, and leading technical workshops as needed
• Promote knowledge-sharing by mentoring teammates and leading technical enablement sessions within Ramp

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Unlimited PTO
• Parental leave
• Monthly wellness stipend
• WFH stipend
• Relocation support to move to NYC
• Pet Insurance

Total funding: $1.1bn

Ramp provides companies with a dual offering of corporate cards and a spending management dashboard. The dashboard allows companies to oversee their costs, automate manual accounting practices, reimburse out-of-pocket spending, and earn cashback on financial outlays.