Lead User Experience Researcher, Slice
More information about location
Independent pizzeria technology platform
Be an early applicant
Independent pizzeria technology platform
501-1000 employees
Be an early applicant
More information about location
501-1000 employees
Company mission
To empower independent pizzerias with the tech and services that power the big chains, to enable them to be in business for themselves, not by themselves.
Role
Who you are
- Deep experience leading UX research in a product organisation, ideally where you have built or scaled a research practice
- A strategic mindset, capable of aligning research with company-level goals
- Excellent storytelling skills: you know how to turn raw observations into actionable data
- Facilitation and mentoring skills: you help others grow their own research confidence and curiosity
- A collaborative nature: you build bridges between disciplines and make others feel empowered by research
What the job involves
- Slice is entering a pivotal phase of growth and to deepen our understanding of customers and users, we are hiring a Lead UX Researcher to establish a research practice to enable better decision-making. The Lead UX Researcher will lay the foundation for how we understand and act on user needs, behaviors, and contexts
- Your mission is to turn scattered insights and assumptions into a cohesive, usable and continuously growing body of knowledge. You will champion research as a strategic function, enabling product, design and business teams to make confident, evidence-backed decisions
- After your first year at Slice, you will have achieved a number of key outcomes around culture and practice:
- A central research repository
- You have established a scalable system for storing and accessing research outputs, with the intention of surfacing and socializing meaningful customer and user insights
- The repository is a single source-of-truth for user insights, and is regularly referenced in cross-functional work
- Insight-driven decisions are standard
- You synthesize findings in ways that are accessible and actionable. Your work enables teams to identify patterns, validate assumptions, and uncover unmet needs
- Teams move faster by building on what we’ve already learned, not starting from zero
- Research is embraced as a critical aspect of product development
- More people and teams across the company feel confident gathering, interpreting, and applying user insights. Teams see research as an enabler, not a bottleneck
- Research is an inherent element of discovery, prototyping, iteration, and validation. Designers and Product Managers feel supported in planning and conducting lightweight research, with your guidance
- Stakeholders proactively seek research input early in planning cycles
- A more effective product org
- Your work informs product decisions, aligns stakeholders, and mitigates risk around investment of time and resources
- Designers prototype with a clearer understanding of context and tasks
- Product design work becomes more focused, relevant and effective. The design practice has greater impact across the business due to the clarity your research brings
- A deeper and more aligned understanding of customers
- You have led generative research that defines our key user types, jobs to be done, and contexts of use
- A single view of customer and user insights is available across the organization, and updated as we grow out the Slice product and service offering
- You partner with analytics, sales, and support to create a richer picture of customer and user experience across channels. Customer support and marketing functions can align messaging with how users think and speak
- Crucially, customers can clearly see their voice is important. Their input is not only collected, but meaningfully acted on
- Your immediate peers will be the Product Design team, which is currently made up of seven (and more incoming!) amazing Product Designers, located across the US and the UK. You’ll also work in partnership and collaborate with other business functions such as Marketing and Operations. This role reports directly to the Head of Product Design
Application process
- Here’s what we expect the hiring process for this role to be, should all go well with your candidacy. This entire process is expected to take 1-3 weeks to complete and you’d be expected to start on a specific date
- Application
- 30 minute introductory Talent Partner meeting
- 30 minute Hiring Manager meeting
- 2 x Peer Interviews
- Case Study Presentation
- Offer!
Our take
Slice gives independent pizzerias easy access to the digital tools needed to run a successful business, from bespoke websites with online ordering capabilities to digital marketing and SEO service. According to Slice, pizzerias that use its services can expect both an increase in their online order value and in repeat customers.
The market for online food ordering is huge, with the likes of Grubhub, Deliveroo and Uber Eats controlling most of the market share. To differentiate itself, Slice has honed in on the popularity of pizza. It also provides extra services to its clients that can help them compete with successful chains, and charges a flat subscription fee in comparison to the high commission rates charged by most other platforms.
Slice works with thousands of independent pizzerias across the US, making it the country's largest pizza network. It has also been featured in Crunchbase's SMB Tech 50, a testament to its growth and popularity, and has hopes to continue this upward growth in the coming years.
Steph
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Apr 2021
$40m
SERIES D
May 2020
$43m
SERIES C
Total funding: $116m
Company benefits
- Medical, dental & vision healthcare.
- Tools and days-off to promote mental health
- Annual stipend for personal development and growth
- Generous paid time-off and WFH policies
- Paid time off for ALL new parents
- Compensation for each referred hire
- Exciting, collaborative hackathons 4x/year
- Regular social and charitable events
- Endless pizza
Company HQ
Flatiron District, New York, NY
Leadership
Ilir Sela
(Founder & CEO)Founded Nerd Force in April 2003, working as CEO for 8 years. Then founded Slice to support their family's NYC pizzerias, and has served as CEO ever since.
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