Customer Success Engineer, Vicarius

Salary not provided

Python

macOS

Bash

Linux

Windows

Powershell

Junior and Mid level

Remote from US

Autonomous vulnerability remediation platform

Job no longer available

Autonomous vulnerability remediation platform

101-200 employees

B2BSecurityEnterpriseBig dataDeep TechAnalyticsSaaSCyber SecurityAutomationCloud Computing

Job no longer available

Salary not provided

Python

macOS

Bash

Linux

Windows

Powershell

Junior and Mid level

Remote from US

101-200 employees

B2BSecurityEnterpriseBig dataDeep TechAnalyticsSaaSCyber SecurityAutomationCloud Computing

Company mission

To tackle the global challenge of vulnerability management.

Job

Company

Role

Who you are

We’re looking for a hardworking, smart, tech-savvy Customer Success Engineer with a flair for IT and a passion for solving people’s problems
Ability to take full ownership and lead assignments from A to Z while being a team player
2-4 years of experience as a Customer Success Engineer, Support Engineer, or other technical-customer-facing role for SaaS companies
Experience with handling and troubleshooting enterprise IT environments (networks, systems, security)
Knowledge of various operating systems - Linux, Mac, and Windows - including troubleshooting
Automation and scripting abilities (PowerShell, Python, Bash)
Knowledge of cybersecurity terminology
Ability to speak in front of a crowd

Desirable

Knowledge of SaaS-based security products
Understanding of the enterprise cybersecurity ecosystem and processes
SaaS technical implementation experience

What the job involves

Your responsibilities will involve making sure existing customers are happy and subsequently taking their happiness to the maximum level! You will be the face of the company to the customer and the customer’s representative to the company
Providing continuous technical implementation, answering support calls and tickets, training and providing solutions to customers and partners/resellers
Identifying and leading upsell and renewal projects with existing customers
Being the face of the customer when working with other teams to ensure customer success (Development, Product)
Assembling and presenting product presentations that easily convey the value proposition to potential and existing customers
Working with a regional team and leadership to identify process bottlenecks and initiate projects to improve customer satisfaction
Providing occasional assistance in the responsibilities of the pre-sales cycle (Demo, POC, Requests for information, etc.)
Attending professional events and workshops to build and maintain professional skills and networks

Our take

Vicarius is the cybersecurity industry’s first fully autonomous end-to-end vulnerability remediation platform. Unlike other cybersecurity software, the company’s TOPIA software is user-friendly, intuitive, and adaptable to each organisation. Its unified, cloud-based, and cost-effective solution offers continuous vulnerability assessment and efficient remediation.

Further solidifying its status as a leader in the industry, the company has expanded to offer a suite of free remediation and research platforms. And the company’s ‘vsociety’, is a free open-source social network for security professionals to collaborate on peer-to-peer vulnerability research. While the concept of vender user communities is hardly novel, Vicarius fills the need for democratized (vender influence free) information awareness around security research as a whole.

With over 600 clients spread across multiple tech industries, Vicarius is using funding to further solidify itself as a leader. Recently joining the CrowStrike Marketplace to deliver real-time detencion and automate remediation in a simple workflow. A huge move for the company and security teams worldwide.

Steph

Company Specialist at Welcome to the Jungle

Insights

15% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 7 rounds)

Jan 2024

$30m

SERIES B

Feb 2022

$24m

SERIES A

Total funding: $62.2m

Company HQ

SoHo, New York, NY

Leadership

Yossi Ze'evi

(Co-Founder & CTO)

Previous Senior Software Developer Team Lead at CyberArk and a Senior Software Developer at Cybertinel.

Roi Cohen

(Co-Founder & CEO)

Previously co-founded LBiS where they served as the CTO for nearly 4 years. Also spent time as a Malware Team Leader at both CyberArk and Cyberintel, worked as a Cyber Security Specialist at 2BSecure, a .NET Developer & Project Manager at Ness Technologies, and was a Team Leader at both Malam and Mamram.

Share this job