Integration Support Engineer, Stream

• You’re curious about and enjoy reading and writing code in any of the following languages: Python, JavaScript, Java, Kotlin, Ruby, Swift
• You’ll use your technical knowledge of API’s to learn the Stream products and services
• You will use your technical communication skills to help our customers understand problems and point them in the right direction
• Being organized and motivated is key to this role. You’ll be expected to manage your own time effectively to contribute to projects and initiatives in various departments
• As our customer communication and internal correspondence are in English, you’ll be required to be fluent in English and have excellent written language skills
• The ideal candidate for this position is predisposed to enjoy helping people with their challenges and enjoys multi-tasking
• You’ll enjoy seeking out answers but also know it’s best to seek help from more experienced developers

Desirable

• Stream is looking to expand the Integration Support department
• In this position, you’ll enjoy learning about our Chat and Feeds and the code behind them, as well as helping our customers make the most out of our products and services
• This position offers excellent growth potential, and the opportunity to take ownership of a role in an exciting marketplace
• Help our customers on our technical support platform
• Assist the sales team as a technical resource
• Be the first point of contact for our Enterprise customers in our elevated support channels
• Continue to build our community support platform by providing assistance and writing short technical articles on best practices
• Work on improvements and optimizations to our documentation
• Seek feedback from customers to determine key growth areas
• Assist the development team in managing new feature requests and bug reports
• You’ll work directly with sales teams, customers, and marketing as a technical reference and you’ll often be the first point of contact for our customers