Business Support Agent, Trustpilot
$62-63k
Consumer review website
Job no longer available
Consumer review website
501-1000 employees
Job no longer available
$62-63k
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- Experienced in customer support within digital commerce
- Basic understanding of e-commerce and SaaS products
- Ability to provide a high level of service and deliver a consistent performance against KPIs
- Ability to independently stay organized and maintain a high workload
- Ability to remain balanced and professional while communicating
- Capacity to explain new concepts and provide training on products to other team members
- Advantage to have Zendesk experience and knowledge about Frontend technology and e-commerce concepts
What the job involves
- Providing support to our customers through all available support channels such as chat, phone, email, and other various communication platforms
- You will work closely with sales and account managers to build working relationships and continue knowledge sharing
- The support team is often the most common way our customers interact with us, providing high-quality support to both customers and reviewers
- Provide support to companies and our community by email, chat, and phone to assist implementation and troubleshooting of our product
- Monitor incoming email alerts to the Helpdesk system and access the system frequently to ensure that any open tasks are acknowledged and responded to
- Assist our customers with any technical issues that are preventing them from setting up / using our services
- Build and maintain “best practices” and self-service guides enabling customers to solve future issues
- Work closely with New Business, Customer Success, and Product teams to ensure the best service for customers
- Work quickly and efficiently to ensure all customers and consumers receive support promptly
- Be comfortable with both B2B and B2C support and familiar with tools such as Zendesk, Salesforce, Slack, Jira, and eCommerce solutions
- Provide effective teamwork with Support Agents on a global plan
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$6.8m
LATE VC
Total funding: $178.7m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. Mühlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Salary benchmarks
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