Customer Service Representative, Trainline

• Native or fluent French speaker
• A natural people person with a passion for delivering amazing service
• Previous experience in a customer-facing role
• Clear written communication and great attention to detail
• Comfortable using tech and switching between different systems and tools
• A team player who thrives in a fast-paced, collaborative environment

Desirable

• Contract Type: 6 Month Fixed Term Contract
• As a Customer Service Representative, you’ll be the friendly voice of Trainline, helping our customers by phone with anything from journey planning to resolving tricky travel questions
• You’ll be part of a supportive, fast-moving team that puts people first, making sure every enquiry ends with a confident, happy customer
• Taking ownership of customer enquiries - listening, solving and following through to resolution
• Logging and updating cases using our systems (you’ll be juggling a few tools at once)
• Sharing your knowledge of our website, mobile app and services to help customers get the most out of Trainline
• Spotting opportunities to provide extra help or advice, even when it goes beyond the initial question
• Handling payments and sensitive info with care and professionalism
• Writing clear follow-up correspondence and navigating multiple systems with speed and accuracy
• Staying on top of new features, updates and tools, so your advice is always current and confident
• Working independently to go above and beyond, escalating issues when it’s the right thing to do