Senior Desktop Engineer, Clover Health

$115.2-160k

Salary range applies to Colorado, Washington, California, New Jersey, and New York based candidates. Plus Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities

macOS

Windows

Slack

Zoom

Mid and Senior level

Remote in US

Medicare provider

Open for applications

Medicare provider

501-1000 employees

HealthcareB2CInsuranceMedTech

Open for applications

$115.2-160k

Salary range applies to Colorado, Washington, California, New Jersey, and New York based candidates. Plus Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities

macOS

Windows

Slack

Zoom

Mid and Senior level

Remote in US

501-1000 employees

HealthcareB2CInsuranceMedTech

Company mission

To improve the quality of life of our members and physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.

Job

Company

Role

Who you are

You have 3+ years of experience as an IT Engineer, IT Desktop Engineer, or in a similar role
You have 3-5 years of experience with JAMF or Intune, showcasing expertise in mobile device management and endpoint security
You have 3-5 years experience managing Mac and Windows infrastructure, ensuring smooth operations and optimal performance
You have an understanding of network infrastructure, including troubleshooting, configuration, and maintenance

What the job involves

As a Senior Desktop Engineer, you will play a crucial role in owning our hardware and software deployments end to end and ensuring the stability and optimal performance of Clover Health’s IT infrastructure
Be responsible for deploying all laptop, mobile devices, and tablets in use by Clover as well as maintaining inventory of assets
Be directly responsible for the end user experience of our deployed devices as well as ensuring timely and efficient upgrades, updates, and security fixes
Oversee the installation, configuration, and maintenance of computer systems, the desktop experience (MacOS and Windows), and software applications. (JAMF, InTune, Zoom, Slack, Google Chrome Enterprise, etc.)
Assist in planning and executing upgrades, patches, and migrations for operating systems, and applications, ensuring a seamless transition and minimal disruption
Implement and manage security protocols, firewalls, and access controls to protect the organization's systems and data from unauthorized access or cyber threats as it pertains to the desktop experience
Monitor system performance and resource utilization, identifying bottlenecks, and optimizing system performance to ensure efficient operations
Respond to system issues, identifying root causes, and promptly resolving technical problems to minimize downtime and disruptions
How is success measured in the first 90 days?
Identify issues, propose solutions and test new technologies or process changes
Become proficient in Clover desktop administration technologies
How is success measured in the first 6 months?
Take ownership of end-user technology projects, such as migrations, deployments and introducing new technology solutions
How will success be measured in the future?
Define and standardize procedures and automated mechanisms to ensure availability, reliability, security and scalability of desktop and environments

Our take

Clover Health is a medical insurance company operating as a Preferred Provider Orgaization for Medicare Advantage, the Medicare plan for elderly American citizens. It aims to reduce the doctor-insurer friction to increase visibility into the health of patients.

Through its approach, Clover's physicians are able to focus on people, rather than paperwork. It has a patient-centered analytics and dedicated care management team, and thus is able to rapidly identify potential healthcare risks to provide preventative care. This helps to provide a more sophisticated level of care than existing providers, even if its market share is relatively slim compared to competitors like UnitedHealthcare and Humana.

Over the years it has performed well in a rapidly growing market, but in 2021 ran into issues with profitability in the market due to inefficient costings, an issue it is steadily nipping in the bud in 2023. However, the number of elderly Americans has doubled over the past 25 years, and the market is expected to do the same between now and 2025. This upward trend brings hope of revitalising the growth and strong financial performance Clover has seen in recent years, especially as it focuses more on profitability through 2023.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

Few candidates hear
back within 2 weeks

-4% employee growth in 12 months

Glassdoor (3.5)

Company

Funding (last 2 of 5 rounds)

Jan 2019

$500m

SERIES E

May 2017

$130m

SERIES D

Total funding: $925m

Company benefits

Paid parental leave and a life insurance policy
Commuter benefit program
2 paid volunteer days for an organization of your choice
401(k) contributions
Home office reimbursement for full-time employees
18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday
Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit

Company HQ

Downtown, Nashville, TN

Articles

Clover Health Appoints Scott J. Leffler as Chief Financial Officer

The Advantages Of Digital Platforms And Experience In Medicare-Focused Healthcare Enterprises

Why Clover Health Tanked 33.9% in November

Clover Health slims losses in Q4 as it puts focus on profitability

Character Biosciences Raises $18 Million in Funding Round

Leadership

Vivek Garipalli

(CEO & Board Member)

They started out in Healthcare Investment Banking with Credit Suisse before joining the Blackstone Group. They also worked in Private Equity at J.P. Morgan, and co-founded Ensemble Health Partners and CarePoint Health System.

Share this job

View 8 more jobs at Clover Health