Senior Director of Product Operations, Glossier
$165-215k
+ Equity in the form of Restricted Stock Units
Skincare and beauty products
Open for applications
Skincare and beauty products
501-1000 employees
Open for applications
$165-215k
+ Equity in the form of Restricted Stock Units
501-1000 employees
Company mission
To give voice through beauty by building products, growing its community, and making decisions in inclusive, customer-devoted, curious, courageous, and discerning ways.
Role
Who you are
- The right person for this role is a results driven yet compassionate leader with the proven ability to successfully motivate, mentor and develop a team to represent Operational Excellence across the Glossier brand
- Omni-channel beauty industry experience is a must with a preference for candidates who have previously worked in a senior level product leadership role with an emphasis in cosmetics and/or skincare product development
- Bachelor’s Degree in supply chain, industrial engineering, operations management or a related field
- 10+ years of experience in product development, product operations and/or product quality management
- Previous experience with ERP, WMS, PLM and e-commerce systems in an omni channel environment
- Extensive knowledge of product development and project management processes within the beauty industry
- Strong understanding of financial concepts related to project evaluation, financial forecasting, return on investment, etc
- Assured ability presenting to and influencing leadership
What the job involves
- The Senior Director of Product Operations who will be successful in this role has an entrepreneurial spirit and will be responsible for elevating the integrity, efficiency and efficacy of product related functions within the supply chain and operations organization
- Those functions include Program Management of Product Development, Sourcing and Quality and Technical Development
- In this product operations leadership role, you will leverage your sourcing, product/packaging development, project management, and product quality expertise to create strategies, lead and develop the team, and influence cross-functional partners to ensure operational excellence and exceptional execution are achieved on a consistent basis
- This structure levels up the leadership with a focus on Product Integrity allowing us to organically reset expectations within key functional areas with a laser focused commitment to Product Excellence
- You will be responsible for overseeing a team of currently 2 Directors with 8 direct reports between them, processes and budget with expectations for delivering both short and long term priorities and plans
- You will work closely with our internal product partners to lead and develop a first-class product operations team that supports Glossier’s growth and expansion, both domestically and internationally
- In this role, you will report to the Vice President of Supply Chain and Operations
- Six Month Expectations
- Cultivate the right mix of skills and competencies within the team fostering an environment that enables knowledge sharing, assesses and addresses gaps through actionable feedback with clear development plans to elevate and challenge the team
- Demonstrate and be an advocate for continuous improvement and evolution of excellence through the lens of people, processes and systems
- Drive continued role elevation and best practice implementation of tools and practices
- Foster a spirit of collaboration and alignment within the team, cross-functionally as well as with our external partners
- Ensure the creation and use of tracking, risk and data to provide insights for informed cross-functional decisions and actions, resource management and accountability to our shared KPIs and product operations goals
- Further establish Product Operations capabilities as the leader of the end to end product creation approach to optimize stage gate process in the development of project plans and timelines for effective cross-functional commercialization of Glossier products
- Twelve+ Month Expectations
- Influence teams along with both internal and external partners to operationalize business practices that accelerate growth objectives globally
- Support the development cycle from concept to consumer by implementing strategic frameworks, building capabilities and driving quality as the #1 principle in mindset and action
- Leverage advanced sourcing, financial and operational knowledge to develop and influence strategic partnerships and choices that optimize margin and promote efficient operations and ways of working
- Create overall value and negotiation strategies in supplier partnerships
- Understand the global manufacturing landscape to develop and evolve sourcing strategies that mitigate risks while achieving business goals
- Lead budget management, financial analysis, reporting standards, performance measurement and communication that provides visibility and guidance for product operations team and senior leadership
- Explore and drive opportunities to scale costs through systems improvement and automated processes that have a strong ROI
- Develop and evolve management reporting, operational analysis and provide visibility to key partners
- Create a culture of continual improvement, customer/service focus and cost optimization aligned with Glossier’s values
- Develop working relationships with other functions to create transparency in reporting, metrics and service levels
- Implement a playbook of standard operating processes and continuous improvement across the product operations team
- Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19
Our take
Weiss, a former stylist and beauty writer, started Glossier as an offshoot of her beauty blog 'Into the Gloss' in 2014. Early on, she got her products into the makeup cabinets of celebrities like Kim Kardashian and Karlie Kloss. Glossier shook up the beauty business by selling items online only in an industry that has always prioritized in-person sales.
Glossier focuses on minimalist products designed with customers' real beauty routines in mind. Its minimalist approach and small number of products mark a stark difference from traditional beauty brands. The company has developed a cult-like following as a beauty brand that emphasises communication with its customers, even involving them in the creation of its products.
The company has experienced impressive growth in recent years, marked by the opening of flagship brick-and-mortar stores in Seattle, Los Angeles, New York, and London. More recently, it expanded further with the launch of its products in Space NK stores across the UK and Ireland, signalling that the brand has no intention of slowing down anytime soon.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2021
$80m
SERIES E
Mar 2019
$100m
SERIES D
Total funding: $266.4m
Company benefits
- Health and Wellbeing: Option for no-cost medical, dental, and vision insurance - Glossier covers 100% of the premiums. Access to mental health benefits, direct primary care, annual wellbeing stipend, and caregiver support benefits
- Family: Generous parental leave of 18 weeks for all parents, with transition back to work program following leave. Access to fertility and family planning reimbursement, along with resources to support you in your family forming-journey
- Time Away: Generous paid time off, plus a one month paid sabbatical after your first 4 years. Access to leave programs to take care of yourself and your family when you need it, plus time off for volunteerism to support your community and causes you care about
- Finance: Company equity awards. Plan for the future with access to 401(k) program, 100% employer-sponsored life and disability insurance, and voluntary supplemental life insurance
- Growth & Development: Internal mobility program to support career growth at Glossier. Glossier Talks speaker series and learning opportunities. Exclusive Fireside Chats with thought leaders and inspirational industry experts
Company values
- Inclusive: We practice inclusion by building and developing diverse teams. We seek out different perspectives, listen intently, and collaborate with empathy
- Devoted to the Customer: We work to create magical experiences for our customers. We strive to earn our community’s trust, and to bring them joy, with each decision we make
- Courageous: We think big, take risks, and know that courage fuels innovation. We speak up to share ideas and solve challenges, and we encourage each other to do the same
- Curious : We challenge our assumptions, ask questions, and grow from our mistakes. We eagerly learn in order to broaden our knowledge and better understand the world around us
- Discerning: We apply rigorous thinking and integrity in the pursuit of excellence. We understand the “why”, nurture healthy debate, and see around corners to make decisions that yield the best outcomes
Company HQ
South Village, New York, NY
Articles
Leadership
Kyle Leahy
(CEO)Joined Glossier in 2021 as CCO before becoming CEO in 2022. Before joining Glossier, they served as Cole Haan's Executive VP and General Manager of North America.
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