Onboarding Specialist, Lodgify

• 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
• You have a native or near-native level of German and English
• Tech-savvy with an ability to fully understand our software
• Experience negotiating and handling commercial conversations with customers in a consultative manner
• Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
• Excellent organisation skills and detail-oriented
• Fast learner and capable of keeping up with a fast-growing environment

• To continue our growth, we are looking for an Onboarding Specialist with German, to join our team!
• As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer through the account and connections set-up
• Post-set-up, you will also have ownership of the customer and follow up regularly to upsell product features and plans
• Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
• Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
• Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
• Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
• Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
• Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers

• All applications and CVs must be submitted in English

• The freedom to work from home
• Enjoy 25 working days of paid vacation and Jornada Intensiva in August
• Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist)
• Save on meals and transportation! Enjoy our Flexible Remuneration plan
• Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
• Travel to our biyearly team-building events in Barcelona at company's expense
• Free Spanish classes
• Boost your earning potential with our referral program that offers paid compensation
• Great culture & working environment with an international team of over 60 different nationalities

Total funding: $35.1m

For independent vacation rental owners or managers, creating and marketing a property can be challenging, and third-party portals like Airbnb can eat into profits with commissions and fees. Lodgify offers an efficient alternative with its vacation rental marketing software, enabling users to quickly create mobile-friendly websites, manage reservations and payments, and synchronise property information across multiple rental portals.