Onboarding Specialist, Lodgify
German Speaking
Vacation rental marketing software
Be an early applicant
Vacation rental marketing software
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower any host or lodging business worldwide to get started and grow their business through technology.
Role
Who you are
- 1+ year of experience as an account manager or onboarding specialist in a high-growth SaaS environment or a recent graduate with a relevant degree
- You have a native or near-native level of German and English
- Tech-savvy with an ability to fully understand our software
- Experience negotiating and handling commercial conversations with customers in a consultative manner
- Excellent verbal and written communication skills with demonstrated ability to explain complex concepts in a concrete and understandable way
- Excellent organisation skills and detail-oriented
- Fast learner and capable of keeping up with a fast-growing environment
What the job involves
- To continue our growth, we are looking for an Onboarding Specialist with German, to join our team!
- As an Onboarding Specialist, you will take ownership of the customer upon subscription, guiding the customer through the account and connections set-up
- Post-set-up, you will also have ownership of the customer and follow up regularly to upsell product features and plans
- Onboard new customers by assisting them in setting up their Lodgify account, connections and training on the system via phone calls and screen-sharing calls
- Understand customer objectives and potential to correctly set up their account and assist them during the customer journey
- Provide a consultative approach to customers to ensure a proper utilisation of Lodgify
- Analyse the customer base and work proactively with your pipeline of customers to improve the adoption of Lodgify’s suite of products and drive upgrades or upsells
- Gather customer feedback regarding possible bugs, improvements, and new functionalities, passing it along to the Product team
- Work together with the other departments (Sales, Support, Product, etc.) to maximise value for customers
Application process
- All applications and CVs must be submitted in English
Our take
For independent vacation rental owners or managers, creating and marketing a property can be challenging, and third-party portals like Airbnb can eat into profits with commissions and fees. Lodgify offers an efficient alternative with its vacation rental marketing software, enabling users to quickly create mobile-friendly websites, manage reservations and payments, and synchronise property information across multiple rental portals.
The vacation rental market has been booming recently, with a notable increase in mid-term rentals and a rising demand for short-term lets. This trend is particularly strong in Europe, Lodgify's home market, which has more managed vacation rentals than the US or elsewhere.
As competition intensifies, owners and managers are looking to professionalize, benefiting Lodgifty. This trend is expected to grow, which contributed to Lodgify's significant fundraising in 2022, bolstered by partnerships with Airbnb, Expedia, and Booking.com.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
39% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Nov 2022
$19.6m
SERIES C
May 2021
$8m
EARLY VC
Total funding: $34.7m
Company benefits
- The freedom to work from home
- Enjoy 25 working days of paid vacation and Jornada Intensiva in August
- Top-notch Cigna health insurance (includes travel insurance, dental plan, psychologist)
- Save on meals and transportation! Enjoy our Flexible Remuneration plan
- Elevate your workspace. We provide a home-office setup allowance to ensure you have everything you need for a productive and comfortable work environment
- Travel to our biyearly team-building events in Barcelona at company's expense
- Free Spanish classes
- Boost your earning potential with our referral program that offers paid compensation
- Great culture & working environment with an international team of over 60 different nationalities
Company HQ
La Nova Esquerra de l'Eixample, Barcelona, Spain
Leadership
Dennis Klett
(CEO)Previously worked as a Finance Analyst at Siemens Healthcare, then Philip Morris International.
Marco De Gregorio
(CTO)Has extensive experience in web development, having done so both on a freelance basis and at 4D Interactive and Vueling Airlines. Was also the co-founder and CTO of Domegos Ltd., a holiday home web portal.
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