Senior Upmarket Customer Success Manager, Yotpo
$115-145k
+ Equity in options + Variable compensation
3+ days a week in office
eCommerce marketing platform
Be an early applicant
eCommerce marketing platform
501-1000 employees
Be an early applicant
$115-145k
+ Equity in options + Variable compensation
3+ days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- 5-7 years of CS or Account Management experience required (ideally from a MarTech company)
- A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders
- Analytical and data-driven, using insights to measure performance and demonstrate business impact
- Commercially savvy, with a strong understanding of renewal, retention, and expansion levers
- Collaborative and effective at aligning cross-functional teams toward shared goals
- An exceptional communicator and storyteller with strong presentation and executive engagement skills
- Solutions-oriented, with excellent problem-solving and analytical capabilities
- Highly organized and detail-oriented, with strong project management skills and the ability to coordinate multiple client initiatives simultaneously under tight timelines
- If you don’t meet 100% of the qualifications outlined above, that’s okay! We believe in hiring people, not just skills. If you have a passion to learn and are excited about eCommerce and technology, then we want to hear from you
What the job involves
- We’re looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world’s most recognized eCommerce brands
- In this role, you’ll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo’s platform
- Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes
- Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer’s goals, challenges, and opportunities
- Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting
- Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise
- Lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives
- Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives
- Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience
- Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths
- Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams
- Develop and maintain a deep understanding of Yotpo’s products and the broader marketing landscape, staying ahead of industry trends and best practices
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimised management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalise well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $452.6m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company HQ
Hudson Square, New York, NY
Leadership
Tomer Tagrin
(Co-Founder & CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(Co-Founder & COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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