Senior Customer Success Manager, Instabase
$120-160k
+ Bonus and equity
Automation platform for unstructured data
Open for applications
Automation platform for unstructured data
201-500 employees
Open for applications
$120-160k
+ Bonus and equity
201-500 employees
Company mission
To build tools that will help people and organizations solve important problems, make discoveries, and create new breakthroughs.
Role
Who you are
- Proven track record of success in customer success and technical account management with expertise in working with enterprise customers to find win/win solutions
- At your core, you are an impeccable relationship builder and have excellent project management skills when coordinating multiple internal and external initiatives
- Given your technical expertise, you can explain technical concepts clearly and concisely to a variety of audiences with excellent presentation skills
- Highly detail-oriented, results-driven and fearlessly experimental
- Intellectually curious and with a mind for technology that can adapt on the fly without getting flustered
- You enjoy using your creative side to solve problems and are proud to bring your full self to work, quirks and all
What the job involves
- As a Customer Success Manager, you are our enterprise customer’s trusted advisor and a critical part of the Go-to-Market team at Instabase
- As our eyes and ears in the field, you will find new use cases and help our customers solve their most pressing problems
- Drive business value for customers by retaining and growing accounts by implementing game-changing adoption and growth strategies that help customers maximize their investment in Instabase
- Collaborate with our internal engineering and product teams to help inform the product roadmap
- You’ll conduct regular status calls and manage escalations
- Deliver executive briefings with our strategic enterprise customers
Our take
Instabase is a platform for businesses to build customisable apps for automating different parts of their business.
For example, a bank can quickly build an app that can automatically verify customer income in a fraction of a second by combing through documents such as camera pictures or scans of payslips, tax documents, bank statements, and other similar documents submitted by the customer.
The platform comes equipped with the tools for reading documents, data extraction and classification, natural language processing, and optical character recognition. It's designed to enable creators, developers, and organizations to quickly build complex business applications based on their needs.
Instabase also offers an app store, a growing marketplace of pre-packaged business apps for different industries, such as Income Verification, Adverse Media Analysis, Identity Verification, Trade Finance, Contract Analysis, and Financial Spreading.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
29% female employees
-11% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2023
$45m
SERIES C
Oct 2019
$105m
SERIES B
Total funding: $177.1m
Company benefits
- We marry the benefits of moving fast at a scaling startup with the stability of larger corporations. Instabase pays 100% of top tier employee medical, dental, vision plans and takes care of dependents. Instabase also offers an FSA company match
- Instabase believes in investing in you and your future by providing a company 401(k) match and financial planning resources
- Every Instabaser is eligible for paid time off to care for their newborn or adopted child. We’ve also teamed up with Carrot Fertility to help support every Instabaser on their family forming journey
- At Instabase, we believe in providing employees the ability to rest, reflect, and recharge through unlimited paid time off and holidays
- Instabase believes in providing access to resources that allow you to grow in your role and career
- From home office setups to meal and Wi-Fi reimbursements, Instabase provides perks and resources that help you do your best work
Company values
- Customer Obsessed - We always start with what is best for our customers and users -- that informs everything we do and our priorities. We must earn and maintain their trust, and invest in their long term success
- A Healthy Disregard For The Impossible - We go after problems that most others would consider impossible. In that pursuit, we take a long term view as we execute. We are fearlessly experimental, and we are not afraid of failure
- We Are A Community - We’re connected to each other through our shared passion and dedication for the mission. We are here to win, and in that pursuit, we’ll empower, support, and help each other. We’ll be selfless in that undertaking
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Anant Bhardwaj
(CEO)Previously worked in research for 3 years at MIT and also interned at Google.
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