Senior Product Designer, Clariti

• The ideal candidate will have proven experience designing high quality solutions that delight customers, be a continuous learner, and have excellent communication skills
• This position is for those that are passionate about solving problems from a place of deep customer empathy, insights, and are driven to make a significant impact as we create the best software for citizens and government employees around North America
• This individual has developed and managed a cohesive design system that ensures consistency across the platform
• 5+ Years of product and interaction design experience with a portfolio of delivering impactful, user-centered solutions, strong focus on mobile applications, ideally in an enterprise SaaS environment
• Proficiency in designing for both iOS and Android platforms with their respective guidelines (iOS - human interface and Android - material)
• Familiarity with cohesive design systems that ensures consistency across the platform
• Strong team collaboration skills including active listening, continuous learning, and driving & delivering results
• Excellent communication and interpersonal skills with the ability to present confidently to any audience
• Ability to lead user research, usability testing, and alignment conversations
• Experience with market research and validation tools/techniques
• A strategic, analytical thinker that breaks down larger, complex problems into smaller, actionable user focused solutions
• Continuous learner who is dedicated to solving problems from a place of deep customer empathy
• Self motivated, results oriented, and can execute effectively with a strong sense of ownership, acting with urgency, and accountability
• Adaptable and able to thrive in a fast paced, dynamic environment. Able to bring clarity in ambiguous environments
• Proficient with agile development methodologies and tools (i.e. Jira, Confluence, Notion); design/prototyping tools (e.g. Figma, Sketch, etc.)

Desirable

• Clariti is seeking a talented and experienced Senior Product Designer to lead the design of an innovative experience that empowers local governments to serve citizens efficiently
• This role is key to support delivering solutions that are user-centric, efficient, and intuitive building and planning related field inspections for the largest cities in North America
• You will join an empowered team responsible for the successful discovery, design, and delivery of a mobile application that delights our customers and aligns with our business goals
• In this highly collaborative role, you will work closely with engineering, product management, customer experience, and sales teams to guide the product lifecycle from ideation to launch and beyond.​​ The successful candidate will report to the Vice-President, Product & Design
• Create intuitive, visually appealing, and mobile efficient end-to-end user flows, wireframes, information architecture, and prototypes ensuring every touchpoint between government staff and citizens are seamless and delightful
• Develop a cohesive design system that ensures consistency across newly developed experiences
• Ensure the app’s design meets accessibility standards
• Research and stay up-to-date on advancements in design patterns
• Conduct discovery to understand the needs and paint points citizens and government staff alike
• Develop a deep understanding of customer needs through empathy and insights, ensuring our products deliver significant value and delight users
• Contribute and evaluate new concepts for future roadmaps performing discovery, experimentation, and validation to bring impactful new capabilities and enhancements to market
• Collaborate with Product team to translate user insights into requirements
• Validate the solutions we ideate will deliver value and be user friendly mitigating delivery risk
• Analyze market landscape and enabling technology (e.g. AI/LLMs) to identify opportunities for innovation
• Balance delivering a design strategy with tactical execution to deliver solutions that provide immediate customer value and are aligned towards achieving a long term vision
• Partner with engineering, product, design, marketing, CX, and sales teams to foster a collaborative environment that promotes innovative solutions through iteration
• Present designs/prototypes, progress, rationale to both technical and non-technical audiences including senior management and other key stakeholders
• Help define and champion UX processes to streamline efficiency and collaboration
• Define and drive key metrics to measure success and identify actionable areas for improvement, creating a data-driven framework for informed decision-making