Product Operations Manager, Octave
Enterprise
$93.6-116.9k
More information about location
Specialized therapy, coaching & workshops
Job no longer available
Specialized therapy, coaching & workshops
501-1000 employees
Job no longer available
$93.6-116.9k
More information about location
501-1000 employees
Company mission
To create a new standard for mental health care that's both accessible to people and sustainable for providers.
Role
Who you are
- Comfortable with a hypothesis based approach, experimentation and have the ability to quantify impact, both scrappily and leveraging advanced product analytics tools such as Mixpanel
- Empathy & perspective for end-users and stakeholders with strong verbal and written communication and interpersonal skills. Ability to assess and synthesize information and share information in an accessible way
- Curious and teachable; a growth mindset towards building new skills and taking on new responsibilities as our business needs mature and change
- Strong operational and/or cross-functional experience, especially with non-technical partners, navigating varied viewpoints to build trust and shared accountability towards outcomes
- Nice to have (truly): growth experience, experience in health care, experience working in regulated fields (healthcare, education, security), marketing & crm integrations
- Preferred 3+ years of experience in a product management role solving complex business problems with demonstrated measurable impact to the business and user experience
- Demonstrated experience with customer/user support
- Experience with some of the following is a plus:
- Systems Integration
- Revenue cycle
- Credentialing
- Provider experience
- Decision modeling (rules)
- Business process modeling (workflows)
- Physical Requirements:
- Prolonged periods sitting at a desk and working on a computer
- Must be able to frequently communicate with others through virtual meeting applications such as Zoom and Google Meet
- Must be able to observe and communicate information on company provided laptop
- Move up to 10 pounds on occasion
What the job involves
- This role reports to the Product Operations Lead
- We are seeking a Product Operations Manager to partner with our Product Director of Enterprise. Product Operations is a cross functional team that advocates for users while balancing product, engineering, and design limitations
- The team is distributed across the US and has varied backgrounds, from education to fitness, advertising, travel, and healthcare. The role is virtual, with occasional travel for off-sites
- Partner with Product Managers, Designers, Engineers, and Data Analysts throughout the development process
- Accountable for improving alignment, communications, and processes to ensure the product is successful and supported after launch
- Manage test plans and run bug bashes to make sure all important product use cases are thoroughly tested before launch
- Oversee and help organize product launch plans to ensure changes minimize impact to existing user experiences and processes
- Train internal users on how to use new products and develop training material so new team members and users can be trained at scale
- Own any manual tasks that may be required to maintain a seamless user experience through the product-development lifecycle
- Write and maintain documentation
- Support users by answering questions and troubleshooting issues reported over Slack and email in a timely manner
- Investigate, document, and report feature requests and bugs; use judgment to escalate when necessary
- Work cross functionally with teams across the company to provide excellent services to our users and help prioritize the right product initiatives
- Liaise between Octave and external integration partner teams
- Partner with Engineering, Design, and stakeholders to shepherd product solutions through the full product lifecycle: brainstorming, research, wireframing, testing, development, deployment, impact-evaluation, and optimization
- Influence UI and platform improvements, 3rd party integrations, business partnerships, admin tools, etc. - opportunities are plentiful
Our take
With roughly 50 million adults suffering from mental illness in the United States, a new generation of startups are aiming to help people ease conditions like depression, grief, anxiety, and stress, by increasing access to mental health care.
Octave is one of these companies, classing itself as a national behavioral health practice. It offers therapy, coaching, and group classes both virtually and through in-person sessions, with virtual services available in a number of US states. And because of its strong relationship with insurance providers, 96% of Octave clients use insurance, making mental health care more accessible and affordable for a wider range of individuals.
In just a short time, Octave has experienced impressive growth, tripling the number of clients it serves by transitioning its in-person offerings online and launching an exclusive virtual therapy and coaching practice. This continued success is driven by strategic partnerships and an expanding network, with a clear focus on growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
90% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Feb 2024
$5m
LATE VC
May 2023
$52m
SERIES C
Total funding: $125.3m
Company benefits
- Company-sponsored life insurance
- Disability and AD&D plans
- 401k Retirement
- Medical, dental and vision
- FSA & HSA
- Dependent care and commuter/parking options
- Generous PTO
- Paid parental leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Sandeep Acharya
(Founder & CEO)Obtained an MBA from Harvard and then joined Bain as a Senior Associate Consultant. Eventually became VP of Bain Capital, and was also VP of Strategy at One Medical Group.
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