Renewals Coordinator, Classy
$56-84k
+ Equity
Online fundraising tools for nonprofits
Be an early applicant
Online fundraising tools for nonprofits
201-500 employees
Be an early applicant
$56-84k
+ Equity
201-500 employees
Company mission
To empower nonprofits to unlock the generosity of their supporters and help them advance their missions.
Role
Who you are
- Experience in Customer Service or Sales: Prior experience in a customer-facing role in the SaaS industry
- Strong Communication Skills: Excellent verbal and written communication skills for effective customer interactions
- Organizational Abilities: Strong organizational and time-management skills to handle multiple accounts and deadlines
- Problem-Solving Skills: Ability to identify and resolve issues efficiently and effectively
- Attention to Detail: Keen attention to detail, particularly in contract review and data analysis
- Team Player: Ability to work collaboratively with various internal teams
- Technical Proficiency: Comfort with CRM systems and proficiency in Microsoft Office or similar tools
- Customer-Oriented Approach: A strong focus on customer customer experience and relationship building
Desirable
- Experience with SaaS Renewals: Direct experience in managing SaaS renewals
- Negotiation Skills: Proven negotiation skills with a track record of favorable contract outcomes
- Educational Background: A bachelor's degree in Business, Marketing, Communications, or a related field
- Innovative Thinking: Creative problem-solving skills and the ability to innovate in customer retention strategies
- Tech-Savvy: An understanding of the latest trends in SaaS technologies and customer success tools
What the job involves
- Manage Renewal Processes: Oversee the renewal process for existing customers, ensuring timely and accurate renewals
- Customer Relationship Management: Maintain and strengthen customer relationships through regular interactions, understanding their needs, and ensuring customer satisfaction
- Contract Review and Negotiation: Assist in reviewing and negotiating contract terms to align with customer needs and company goals
- Customer Feedback Collection: Gather customer feedback and collaborate with product and support teams to enhance the customer experience
- Market Trend Analysis: Stay informed about market trends and competitor strategies to inform renewal strategies
- Process Improvement: Stay tuned to our renewal processes to ensure we consistently seek areas of efficiency
Our take
Classy provides a way for nonprofits to connect with the people who support their causes, amplifying their fundraising efforts. Its robust platform boasts event-planning tools, customizable donation forms, and branded peer-to-peer fundraising campaigns, among other features.
The idea behind Classy is to blend high-performance, user-friendly tools with personalized experiences, fostering a deeper connection between donors and the causes they champion. This approach, according to the company, "unleashes generosity", enabling nonprofits to allocate more resources to their missions.
With a vast network of nonprofit partners and over $30B raised through its platform, Classy has emerged as a formidable player in the field. Its acquisition by GoFundMe in 2022 signifies a strategic move towards creating a unified "giving platform", poised to advance the collective mission of both entities in driving social good.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Apr 2021
$118m
SERIES D
Jun 2019
$17.5m
GROWTH EQUITY VC
Total funding: $183.5m
Company benefits
- Rich healthcare benefits including employer paid premiums for medical/dental/vision (100% for employee only plans and 85% for employee + dependent plans) and employer HSA contributions
- Hybrid workplace with fully remote flexibility for many roles
- Monetary support for new hire setup, hybrid work & wellbeing, family planning, and commuting expenses
- A variety of mental and wellness programs to support employees along with Employee Resource Groups
- Supportive time off policies including vacation, sick/mental health days, volunteer days, company holidays, and a floating holiday
- Generous paid parental leave and family planning stipend
- Classy Gives, a customer connection program that enables our team to find nonprofits they’re passionate about and add meaningful value through volunteering, innovation workshops, fundraising and more
- 401(k) retirement plan with company matching along with learning & development and recognition programs
- Grow your career and feed your curiosity with access to learning tools and resources, including a subscription to Udemy, guest speakers, hackathons, and internal brown bag sessions
Company HQ
Core-Columbia, San Diego, CA
Articles
Leadership
Soraya Alexander
(President, not founder)COO of GoFundMe, the parent company of Classy. Prior to this acquisition, they held a number of different roles at Classy (ultimately COO). They have also worked as a Director and Senior Manager at DICK's Sporting Goods.
Diversity, Equity & Inclusion at Classy
- Classy Communities - A Classy Community is an official employee led and Classy-sponsored group that provides a space to engage in culture on a more personal scale. Examples include Project Green, Pride, Black Employees Together, and Parents.
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