Senior Program Manager, Sprinklr

• Proven experience in managing large-scale, global programs, especially in customer success or sustainability
• Strong track record of delivering successful strategic initiatives while consistently exceeding customer expectations and retention targets
• Expertise in program and project management, including managing cross-functional teams and driving collaboration across various stakeholders
• Demonstrated ability to influence senior leadership and key decision-makers, establishing yourself as a trusted advisor
• Excellent problem-solving skills, with the ability to navigate complex challenges and provide innovative solutions
• Experience managing rapid change, leading teams to adopt new technologies and process improvements effectively
• Strong communication and interpersonal skills, with the ability to motivate, engage, and align teams toward a common goal
• Experience managing concurrent projects across multiple time zones, ensuring timely and budget-compliant delivery
• A deep understanding of the customer journey and the ability to implement omnichannel solutions to enhance the customer experience
• A passion for efficiency, with a proven ability to reduce technical debt while driving results and process improvement

Desirable

• We are seeking a highly skilled Senior Program Manager to lead our Global Accounts Program, focusing on driving customer sustainability and retention for our top 100 global accounts
• This program is designed to establish an evergreen process that ensures long-term success and positive outcomes for our customers, with the intention to scale to support an additional 300 customers over time
• The ideal candidate will possess strong leadership, strategic thinking, and collaboration skills, enabling them to serve as a key stakeholder in the execution and success of this critical initiative
• Program Leadership: Take full ownership of the Global Accounts Sustainability Program, creating and driving strategic plans that enhance customer retention and long-term success across our top 100 global accounts
• Stakeholder Collaboration: Work cross-functionally with teams across the organization to foster collaboration and alignment, ensuring seamless execution of projects that lead to positive customer outcomes
• Evergreen Process Development: Build and continuously improve a scalable, repeatable process to support sustainability initiatives for top global customers, ensuring that each customer’s journey is optimized for growth and success
• Customer Focused: Act as a trusted advisor to key customer decision-makers, ensuring we meet their sustainability goals while driving positive business outcomes and improving customer retention
• Project Management: Oversee specific projects related to the program, managing timelines, budgets, and resources to ensure projects are completed successfully and on time, while keeping customer satisfaction at the forefront
• Cross-Functional Team Management: Lead and coordinate project teams across multiple functional areas, ensuring all resources are aligned and working towards the same goal, while mitigating risks and removing obstacles
• Data-Driven Decision Making: Utilize data insights to monitor and track program performance, ensuring that all initiatives are delivering the expected results and ROI
• Scalability & Growth: As the program scales, continue to evolve strategies to support 300 additional global accounts, ensuring the process remains effective and efficient