Lead Account Executive, Nuna Incorporated

• 7+ years of experience as customer liaison in delivering accurate and scalable enterprise solutions, bringing boundless positive energy and drive to tackle problems and delight customers
• Demonstrated experience managing a portfolio of key client accounts and developing strategies to grow business opportunities
• Knowledge of healthcare technology, ideally patient-facing applications paired with proficiency in healthcare data and standards
• Ability to distill complex concepts and relay to a variety of stakeholders from c-level leadership to frontline staff knowing when to jump into the weeds or give more high-level context to your audience
• Exceptional interpersonal skills with the ability to cultivate and maintain trusted relationships with key business leaders
• Minimum Bachelor's degree in a Sciences, Technical and / or Business discipline
• Demonstrated experience navigating complex health plans as a vendor and/or consultant including participating in and contributing to the contract negotiation process
• Ability to quickly learn our product suite inside and out, demo and map quickly between what customer wants and our product capabilities
• Implementation oversight experience as both a healthcare vendor and consultant
• Technical proficiency sufficient to gain buy-in from health IT stakeholders

Desirable

• The Lead Account Executive (AE) owns the relationship with Nuna customers, healthcare providers and payers, to ensure they stay and grow with us
• As the primary business contact, the AE is responsible for coordinating the technical implementation of our product, ensuring that customers successfully meet goals defined during onboarding, and growing the relationship
• The AE consistently provides excellent customer service to accounts, as well as represents customer needs and priorities to other teams at Nuna (e.g. , Product)
• Serve as general account manager, with indirect P&L responsibility, owning overall customer relationship, implementation and operations
• Manage all customer communications, identify/mitigate risks, and resolve conflicts and issues
• Act as pre/post-sales lead, surfacing strategic customer needs and goals and identifying overlap with Nuna Product roadmap and capabilities
• Lead discussions with customer stakeholders to establish business needs and identify how Nuna products can be configured or brought to bear to support customer value programs
• Serve as primary source of customer requirements definition, aligning functional needs with Nuna product suite and documenting data dependencies, configurations, and stakeholder needs
• Assist implementation managers with the establishment of delivery timelines, managing scope and resourcing
• Serve as voice of the customer to internal Nuna teams, addressing unmet customer needs to Nuna Engineering and Product leadership
• Identify and lead growth opportunities - including increasing authorized outreach populations and expanding into other chronic conditions
• Runs regular customer business reviews
• Shares status of customers with all of Nuna