Customer Success Manager, Recharge
CA$80-100k
OTE
3 days a week in office (Toronto, Canada office (downtown in The Core))
Subscriptions & recurring payments for eCommerce
Be an early applicant
Subscriptions & recurring payments for eCommerce
501-1000 employees
Be an early applicant
CA$80-100k
OTE
3 days a week in office (Toronto, Canada office (downtown in The Core))
501-1000 employees
Company mission
To create a world where payments are frictionless, and help merchants grow faster.
Role
Who you are
- Typically, 3-5 years minimum of experience managing SaaS accounts in a fast paced technology driven company
- Proven ability to craft and execute account strategies that deliver measurable business outcomes
- A genuine interest in technology and a curiosity to learn how things work—you’re comfortable exploring product features, integrations, and APIs, even if you don’t have a technical background
- Experience offering consultative, white-glove support to accounts
- Experience managing accounts within e-commerce and a passion for the industry
- Excellent relationship management, organization, communication, and negotiating skills
- A sense of urgency and desire to go above and beyond to provide solutions for our customers
- Resourcefulness: you'll figure out what needs to be done and find ways to make it happen
- Ability to work remotely and desire to make an impact at a high growth company
- A practical approach to address unexpected issues with out-of-the-box solutions
- Highly proficient with MS Excel, CSV
- Experience running QBRs, success plans, and using tools like Salesforce, Looker, or Gainsight is a plus
- Bachelors degree or equivalent experience desired
What the job involves
- We're looking for a resourceful Customer Success Manager who will use their consultative, critical thinking and people skills to support our Recharge merchants. The Customer Success team is critical to the success of our business, and by working with a small portfolio of merchants, you will make an immediate impact building long term relationships and helping them drive business results
- Live by and champion our values: #accountability, #collaboration, #iteration, #details
- Take ownership by providing a proactive, consultative strategy to aid in the growth of our top merchants
- Analyze product usage and performance data to identify trends, risks, and opportunities; turning insights into actionable recommendations
- Work alongside peers to crowdsource, creatively problem solve, and deliver best in class service to our merchants
- Act as an internal advocate for our merchants by collaborating cross-functionally to voice their critical business needs and deliver solutions
- Act with a sense of urgency to aid in resolution for merchant issues
- Serve as an escalation point to resolve issues and needs, enabling Recharge usage to be more efficient, faster, and seamless
- Drive merchant adoption of new Recharge features and functionality to create and further innovate on superior customer experiences
- Proactively participate in virtual meetings with merchants
- Deliver on-going Business Reviews to your dedicated book of business
Our take
Ecommerce platform Recharge has been in operation since 2014, helping brands set up and manage a subscription business, removing the operational inefficiencies that brands would face when attempting to manage this themselves. Its cloud-based subscription management platform aims to offer merchants flexibility by leading with an API focus.
Recharge’s basic premise has proven a smart one, with the eCommerce subscription market growing substantially since the company was founded. It of course rose particularly steeply over the pandemic, with the closure of brick-and-mortar stores, but in general still follows a market trend towards direct-to-consumer relationships - promising a growing market for Recharge going forwards.
Success for the company has been clear, with its merchant roster boasting several thousand users including Harry’s, Oatly, and BrewDog. The sector has attracted substantial funding, with Recharge completing a remarkable funding round in 2021. This came atop its already stable, cash-flow-positive business, and supported its further progress as the subscription industry developed. The company is focused on maintaining its strong position, with new updates and improvements to its offering including Retain, a suite of tools designed to support retention throughout the subscriber lifecycle.
Steph
Company Specialist at Welcome to the Jungle
Insights
-16% employee growth in 12 months
Company
Funding (2 rounds)
May 2021
$227m
SERIES B
Jan 2020
$50m
SERIES A
Total funding: $277m
Company benefits
- Equity packages
- 401(k) offering
- 100% coverage for medical, dental, vision, and life insurance for you and your dependents
- $700/mo remote-life stipend
- Monthly stipend to cover health and wellness
- Coworking space
- Subscription products
- Unlimited paid time off
- 16 weeks of paid parental leave to eligible team members
- Team & company retreats: We value making in-person connections. Past locations include San Diego, Vail, Seattle & Orlando
Company HQ
Mid-City, Santa Monica, CA
Leadership
Oisin O'Connor
(CEO)UCLA Economics graduate who worked as an Analyst at Deloitte before co-founding three companies, all centred on commerce and payments.
Michael Flynn
(CTO)Studied Mechanical Engineering at UCLA, before co-founding a number of companies, including Opportunity Green.
Salary benchmarks
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