Account Manager, Arctic Wolf
Managed Service Provider
+ Company equity shares
Computer and network security
Job no longer available
Computer and network security
1001+ employees
Job no longer available
+ Company equity shares
1001+ employees
Company mission
To end Cyber Risk through effective security operations.
Role
Who you are
- The ideal candidate has a solid track record in partner account management, understands the dynamics of MSP relationships, and is passionate about cybersecurity
- Bachelor’s degree in business, or related field; relevant experience can be considered in lieu of a degree
- Strong preference in ability to speak English & German or English & French
- 2+ years of experience in account management, preferably within the cybersecurity or technology sector
- Proven experience in managing and growing managed service provider (MSP) or channel partner accounts
- Strong understanding of the cybersecurity landscape and MSP business models
- Excellent communication and interpersonal skills, with the ability to build trust and credibility with partners
- Proven track record of meeting or exceeding sales and retention targets
- Proficiency in CRM software (SFDC) and other tools commonly used in account management
Desirable
- Experience selling SaaS, Security, Services in technology
What the job involves
- This individual will be assigned existing named MSP partners and be responsible for new business acquisition, renewals, cross-selling, and end-to-end account management, driving both growth and value for our cybersecurity solutions within our MSP channel
- Develop and maintain strong relationships with MSP partners, serving as the main point of contact for their needs and inquiries
- Understand MSP partners’ business models and objectives to drive alignment and mutual growth
- Facilitate regular service reviews, gather feedback, and ensure that our services continue to align with partner needs
- Identify new business opportunities within existing MSP accounts and work to onboard new MSP partners into our ecosystem
- Develop strategies for upselling and cross-selling additional cybersecurity solutions within the install base
- Drive sales of core cybersecurity services, utilizing an understanding of both the cybersecurity landscape and MSP business needs
- Manage contract renewals and proactively address issues or concerns to increase renewal rates
- Ensure seamless renewals by forecasting and tracking contract expiration dates, while implementing strategies to enhance retention and reduce churn risk
- Collaborate with MSP partners to identify opportunities to expand their offerings with our additional services, aiming to provide comprehensive cybersecurity solutions
- Educate MSP partners on new services and enhancements, positioning our services as a key component of their overall solution portfolio
- Monitor partner performance, including revenue generation, growth metrics, and overall customer satisfaction
- Provide regular reports and updates to leadership on MSP partner progress, highlighting areas for improvement and recommending solutions
- Work closely with internal teams, including Partner Development Reps (PDR) Security Services (S2), and Concierge Security Teams (CST) to ensure alignment in strategy and execution for the MSP channel
- Actively participate in the development of partner-focused marketing and sales campaigns to drive awareness and increase adoption among MSPs
Our take
Founded in 2021, Arctic Wolf has emerged as a pivotal player in cybersecurity with its concierge approach to Security operations as a Service (SOCaaS). Arctic Wolf addresses the challenges of managing diverse cybersecurity systems and combating alert fatigue through its cloud-managed detection and response solutions.
Two of the many challenges facing digital enterprises are: having to manage dozens of different complex cybersecurity systems, and knowing what is actionable and an immediate threat (known as alert fatigue). Arctic Wolf’s platform offers cloud-managed detection and response systems, continual risk management and security awareness, solving both challenges.
Arctic Wolf's platform is now a top choice for organizations seeking streamlined security through unified technology. With 5,200 global organizations onboard, Arctic Wolf sets cybersecurity benchmarks, utilizing advanced AI and open-XDR architecture to analyze over 5.23 trillion security events weekly.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Oct 2022
$401m
CONVERTIBLE
Jul 2021
$150m
SERIES F
Total funding: $899.2m
Company benefits
- Equity For All Employees: Our salary and benefits packages always include equity, so every employee has a stake in the company’s success
- Pack Unity: We’re on a mission to foster a diverse, equitable, and inclusive workplace and to create positive change in and out of the office
- Professional Development: Arctic Wolf mentors and trains its employees to help their career growth, and encourages and supports employee efforts to enhance their skills and competency through coursework and training
- Flexible Paid Time Off: Arctic Wolf believes that employees should have the opportunity to enjoy time away from work on a flexible basis. Employees are given accountability and authority within their job responsibilities, why not with their flexible time off? We encourage diversity and the ability for you to celebrate the days in the year that are important to you
- Family Forming Benefits: Your family is a part of our Pack, which is why in addition to comprehensive health benefits, we provide access to personalized family-forming support for employees exploring fertility health, those pursuing parenthood, those already pregnant, and other family related benefits
- Volunteer Time Off: As we seek to End Cyber Risk, we also seek to give back to the communities around us, so the world is a safer and better place for all to thrive. All pack members have 3 days of volunteer time off (VTO) to use to give back to their communities in a way that is meaningful to them
Company HQ
Eden Prairie, Minnesota
Leadership
Nick Schneider
(President & CEO, not founder)Joined Arctic Wolf in 2016 as the Head of Worldwide Sales and worked their way through the roles to become CEO in 2021. Previously the vice-president of sales for Code42.
Brian NeSmith
(Founder)Previously the president and CEO of Blue Coat Systems, Inc.
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