Senior Customer Compliance Security Specialist, Cloudflare
Web performance and security platform
Posted today
Web performance and security platform
1001+ employees
Posted today
1001+ employees
Company mission
Cloudflare's mission is to help build a better Internet that is bold and ambitious.
Role
Who you are
- 5-10 years of experience in security compliance. Audit management, contracting, and consulting experience are preferred. Ability to work cross-functionally with internal stakeholders across many teams including Sales, Legal, Product, and Engineering
- Work efficiently as part of a team and independently in a fast-paced, high-volume environment
- Strong English communication and writing skills, including presentations and organizing and publishing content for public web pages
- Familiarity with Salesforce, Jira, and RFP/deal management tools is a plus
- Knowledge of privacy principles and regulations a major plus
What the job involves
- You will join the Customer Compliance Team, which is focused on building trust with customers through sharing information about Cloudflare’s security program and policies
- We assist our Customers, Sales teams, and Legal teams to understand Cloudflare’s security posture
- You will develop into an SME via continuous research and learning about Cloudflare’s products, services, infrastructure and security measures, and use that knowledge to help our team meet Cloudflare's goals
- We guarantee that you will be challenged and have room for growth on our team!
- Contribute to public-facing documentation in the form of white papers, customer-facing policies, and other resources that can be shared with customers on security overviews, SOC 2, PCI DSS, ISO 27001, and other security/compliance topics
- Develop and maintain answers to common customer questions about Cloudflare security, compliance certifications, and evolving privacy/security regulations
- Respond to customer requests including contributing to RFPs, completing security questionnaires, and meeting with customers to answer their security questions
- Streamline or automate current processes to deliver responses to customer questions more efficiently
- Be the first point of contact and subject matter expert in the region in all relevant Customer Security Compliance issues
- Assist legal with security and privacy terms in contract negotiations
- Leverage your expertise to enhance existing processes
Salary benchmarks
Our take
Cloudflare is a multi-service global network that provides web security and infrastructure, DDoS mitigation services, and a content delivery network. Founded in 2009, Cloudflare has risen to become an industry giant, with around 25 million global internet properties on its network.
Cloudflare has been responsible for a number of admirable initiatives, offering free web protection to human rights groups, journalists, artists, and US election websites. This goes some way to counteracting the flak Cloudflare has received in some circles for the controversial groups and users who use its services. This chequered history, however, has not affected its over 80% market share in the content delivery network field.
This is perhaps in part because it has proven sharp at staying abreast of the rapidly morphing tech and digital space and customer demands. For example, Cloudflare is shifting to 100% renewable energy usage to create a zero-emissions internet, and in 2020 released a feature that would help users navigate data privacy regulations by selecting where their data is stored.
The cloud infrastructure market reached $53 billion in 2022. While the Big 3 (Amazon, Microsoft, and Google) own 65% of the market, that still leaves billions of dollars left for companies such as Cloudflare. Its ambitious and successful work is likely to continue being a crucial feature of the web, but in 2023, placed it in the crosshairs of hackers looking to exploit its infrastructure. The beginning of 2024 saw Cloudflare vow to bolster its security and patch vulnerabilities.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Company benefits
- Minimum 8 weeks of paid parental leave
- Equal opportunity employer
- Unlimited paid time off policy
- Work from home opportunities
- Medical, Dental & Vision Insurance
- Life Insurance, Disability Insurance
- 401(k) plans
- Family planning and fertility program
- Gym discounts
- Commuter Benefits Program
Company values
- Principled - We create our products and features with a global mindset and democratize important and innovative technologies that drive adoption of the latest standards
- Curious - Our team is made up of pioneering innovators that approach new challenges with interest and a desire to learn
- Transparent - We hold ourselves accountable when we make mistakes—and we do everything we can to learn from them
Company HQ
China Basin, San Francisco, CA
Articles
Leadership
Lee Holloway
(Lead Engineer)Lee started their career as an Engineer at Homewarehouse for a year before working at Unspam Technologies for 4 years. They co-created Project Honey Pot in 2004 and Cloudflare in March 2009, serving as Lead Engineer of both to present.
Michelle Zatlyn
(President & COO)Having worked for Investor Economics and I Love Rewards for a combined 4 years, Michelle worked at Toshiba for 3 years as a Product Manager. She then co-founded Cloudflare in 2009 as COO, and has served as President since 2020. She is also a Board Member at Atlassian.
Matthew Prince
(CEO)Matthew studied for an MBA at Harvard Business School before co-founding Unspam Technologies in December 2001, and Cloudflare as CEO in March 2009.
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