Full-Stack Engineer, Siena
Node.js, AWS
Stock options available
AI-powered customer service platform
Open for applications
AI-powered customer service platform
21-100 employees
Open for applications
Stock options available
21-100 employees
Company mission
To make exceptional customer experiences universally available and to tap into the boundless potential of human connection.
Role
Who you are
- 4+ years engineering experience - ideally with NodeJS, Typescript & Express
- Are familiar with the AWS cloud system. (EKS, ECS, Fargate)
- Have experience working with Postgres
- Have experience with CI/CD (GitLab, Github, Jenkins or similar)
- You are product-focused and have the ability to build products by understanding the business and customers
- You have the drive and focus to get challenging projects over the finish line while meeting deadlines
- You love solving problems and writing elegant code
- You are proud of your microservices architecture skills. But don't like to brag
- You thrive in a fast-paced environment
- We're not aiming for expert levels in Node.js, but rather cross-language minded engineers that view and use stacks as problem-solving tools, not the solution
Desirable
- You have a high degree of technical knowledge around scaling systems
- You have been in a startup from Seed to exit
- You have experience working in remote teams
What the job involves
- As a full-stack engineer, you will develop projects end to end; Ownership is yours - take over new and existing product features
- You'll contribute with ideas and constructive feedback to the product's development from the roadmap all the way to architecture
- You'll develop and collaborate closely with the Product team to slice and dice scope and deliver piece by piece
- Building products: 90% of time by building new software products, or improve existing features
- Mentorship: you have the ability to mentor and lead other members about 10% of time if you have an appetence for it
- Problem-solving: you unblock yourself and other team members when they hit a roadblock
Our take
Customer service plays a pivotal role in the success or failure of commerce businesses, with a good customer service experience proven to build trust and power repeat purchases. With this in mind, Siena supplies a platform for companies to automate their customer service responses with AI capable of responding in the brand's voice and acting with "almost human" empathy.
Siena's platform can be employed for a number of customer service interactions, such as answering queries or arranging refunds and returns. The idea is to reduce the workload of customer services teams, with the platform handling over 80% of day-to-day interactions so that human team members are free to focus on more important or unique cases.
The idea is certainly an interesting one, and with its potential to save commerce companies thousands on customer support it is no surprise it boasts a number of clients already. 2023 funding will go towards hiring, go-to-market plans, and further development - with the ultimate goal for Siena to become a fully autonomous agent.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Nov 2023
$4.7m
SEED
Total funding: $4.7m
Company benefits
- 🏠 The flexibility to work from anywhere
- 🌞 Flexible working hours
- 💸 Stock options
- 🌴 Unlimited PTO (minimum of 15 days off per year)
- 📖 Growth stipend
Company values
- Customer First: It's not just about solving issues or closing deals. We're in the business of understanding our customers so well that we can anticipate their needs and blow their minds
- Straight Talk: Communication isn't just a checkbox for us—it's our operating system. We say what we mean, mean what we say, and have no hidden agendas or sugar-coating.
- Question & Disrupt: We do things that have never been done before—not for the sake of being different but for being radically better
- Act with Agency: We don't wait for permission or perfect conditions. We evaluate the situation, make our best call, and go for it
- Raise the Bar: We're not just meeting standards, we're aiming for setting them
- Fast & Fearless: We move quickly but thoughtfully, and view mistakes and failures as stepping stones, not setbacks
- Driven by Curiosity, Fueled by Growth: We ask the questions no one else is asking, dive deep, and come out the other side better for it
- Synergy Over Solo: We value collaboration over individual achievement. When we work together, we're unstoppable. We're not just co-workers; we're co-creators
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Andrei Negrau
(CEO)Also co-founded Cartloop and Relevon, and founded Elite Brands.
Lisa Popovici
(CMO)Also co-founded Cartloop and Relevon, acting as COO at both as well as Head of Growth and then CMO at Cartloop.
Salary benchmarks
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