Junior IT Technical Support Specialist, Ace & Tate
Quality eyewear brand
Job no longer available
Quality eyewear brand
201-500 employees
Job no longer available
201-500 employees
Company mission
Through responsible and conscious actions, the brand is on a mission to become an engine for positive change in the eyewear industry.
Role
Who you are
- This role is perfect for someone who’s just starting their IT journey, loves learning on the job, and gets real satisfaction from helping others
- A genuine interest in technology and basic technical knowledge of computers, tablets, printers, Wi-Fi networks, etc
- Strong problem-solving skills and the ability to spot patterns and trends when troubleshooting
- Clear communication skills and the ability to calmly support colleagues with technical issues
- A warm and empathetic approach to customer service
- A collaborative mindset and enjoyment of working with a variety of teams
- Experience in a customer-facing role (technical IT experience is a plus, but a passion for technology is equally valuable)
What the job involves
- We’re on the lookout for a hands-on, curious, and people-oriented Junior IT Technical Support Specialist to join our team
- You’ll be the go-to person when it comes to keeping our tech running smoothly, from helping out colleagues with IT questions to making sure our hardware and systems stay in top shape
- Your mission? Make sure everyone at Ace & Tate - whether they’re at HQ or in our stores - can do their best work without tech getting in the way
- You’ll troubleshoot, problem-solve, and support improvement projects that keep things running like clockwork
- You’ll be part of a small but mighty IT team, working closely with our IT Manager and IT Technical Support Specialist, who’ll guide you as you grow
- Providing first-line support for IT-related issues across the organisation
- Troubleshooting hardware and software problems
- Collaborating with the Office Manager to ensure office IT equipment is working correctly
- Guiding and assisting employees with IT best practices to enhance their workflow
- Maintaining and updating IT documentation and support logs
- Contributing to small improvement initiatives and projects with a proactive, hands-on mindset
- Supporting onboarding and offboarding of colleagues from an IT perspective
Our take
Prescription eyewear can be expensive, unfashionable and overly complicated to purchase. Ace & Tate solves this problem by manufacturing and selling high-quality designer eyewear directly to customers.
Unlike more traditional optometrists and eyewear outlets, such as Specsavers, Ace & Tate's stores are modelled as bright, spacious boutiques. This appeals directly to fashion conscious customers, and has proven lucrative for the company so far. On top of this, the brand offers free eye tests, and as it cuts out unnecessary middlemen. Its glasses start at under £100, significantly less than other boutique eyewear brands.
The brand now operates in seven countries, and is looking to grow its operations considerably. The company will have to scale without endangering the sustainability of its product if it is to hold onto its already impressive following.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (1 round)
Jul 2020
$16.6m
EARLY VC
Total funding: $16.6m
Company benefits
- The chance to be part of a young and ambitious international team
- The opportunity to push the boundaries for our international (digital) footprint
- Personal development and lots of variety in your work
- A broad scope of responsibilities
- Frequent updates to your eyewear collection
Company HQ
Jeruzalem, Amsterdam, Netherlands
Leadership
Mark de Lange
(CEO & Founder)Graduated with an MSc in Marketing from VU Amsterdam, and then founded Ace & Tate in 2012.
Camiel de Lange van Bergen
(Founder)Previously worked in Benelux Global Marketing Solutions at Facebook, and is currently also head of e-commerce at Heinken.
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