Senior Director of Partner Services & Technical Enablement, Axonius

• 15+ years in the IT industry with recent experience in SaaS, Cloud, and/or Cybersecurity
• 4+ years leading teams of technical engineers and architects
• 2+ years of proven experience building or scaling partner-led services or post-sales delivery models
• Strong technical background with the ability to go deep when needed, and a proven ability to turn ambiguous problems into structured, repeatable programs
• Experience working closely with customers, partners, and internal technical teams (such as Product, Field Engineering, and Customer Success)
• Demonstrated capability to operate effectively across both high-level strategy and hands-on execution

Desirable

• The Senior Director of Partner Services & Technical Enablement will lead the development and scaling of our Partner Services ecosystem and technical enablement initiatives, reporting directly to the SVP of Customer Success
• Your mission involves defining how services are delivered through a curated ecosystem of specialized services partners to protect customer retention, drive platform expansion, and deliver measurable post-sales value
• You will also be responsible for GTM technical enablement
• By bridging the gap between product, field execution, and partner delivery, you will ensure customers reach value quickly while building the technical academy programs necessary to support this motion
• This is a hands-on leadership role where you will operate, build, and execute to set the standard for partner delivery and technical enablement
• Define and execute the partner-led services strategy, transitioning partners through maturity levels from standard implementation and integration to advanced advisory offerings
• Identify, recruit, and develop a specialized ecosystem of services partners (focusing on boutique, execution-focused cybersecurity and ITSM firms) to handle post-sales deployments and complex integrations
• Define and build a virtual bench program utilizing the Partner Services ecosystem to jump-start Partner Services delivery
• Lead and build the Customer & Partner Academy (including on-demand and instructor-led training), defining learning paths and certifications aligned to real-world customer journey stages and use cases rather than just product features
• Oversee and manage the team responsible for maintaining the Sales Engineer demo and proof-of-value labs
• Create and refine repeatable delivery frameworks, including SOW templates, scoping questionnaires, delivery playbooks, and service packages to enable partners to deliver successful deployments independently
• Develop and iterate on a strategy to build, test, and refine technical training labs, content, and delivery models, getting directly involved in early partner co-delivery engagements and critical customer scenarios
• Drive measurable programmatic outcomes, focusing on reducing customer time-to-value, increasing partner-delivered CSAT, and improving adoption and renewal rates for partner-attached accounts