Senior Observability Architect, Grafana Labs
€120-143.8k
OTE
Plus equity
Organization monitoring, visualization and observability platform
Be an early applicant
Organization monitoring, visualization and observability platform
1001+ employees
Be an early applicant
€120-143.8k
OTE
Plus equity
1001+ employees
Company mission
To unite data, no matter where it lives, and empower its users to analyze, take action, and make smart decisions.
Role
Who you are
- Are you passionate about orchestrating an industry-leading customer experience?
- This role requires a deep understanding of our technology, the ecosystem around it, excellent problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders
- Fluent in English and French (written and spoken)
- Bachelor’s degree in Computer Science, Information Technology, Math or a related field (or equivalent experience)
- Experience deploying and operating Kubernetes
- 5+ years of experience in a technical support, technical account management, consulting, SE or Professional Services role within the technology industry
- Strong understanding of observability solutions. Grafana, Prometheus, and Loki a plus
- Proven ability to manage multiple clients and projects simultaneously
- Excellent problem-solving and analytical skills
- Outstanding communication and interpersonal skills
- Experience with relevant tools and technologies, e.g., CRM software, ticketing systems, specific programming languages
- Ability to travel as needed to meet with clients (up to 25%)
- 5+ years of technical sales, TAM or other post sales technical experience, ideally with open source technologies, or in the observability space
- Great at connecting product usage to value (ROI)
- Great at managing customer lifecycle
- You will be creative in solving customer adoption challenges
- You can proactively assist customers with technical issues that may arise and assist in the troubleshooting and root cause analysis
- Identify and provide timely workarounds and solutions to meet a customer’s business needs
- You have some observability expertise, preferably architect level
- First class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. Ability to articulate our value proposition and the technical advantages of our products
- You will love solving technical challenges and thrive on bringing creative solutions to our customers
- You should have a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
What the job involves
- In this role, you’ll pioneer this new function. It’s an exciting opportunity to help drive a transformation of our Customer Experience organization
- Observability Architects will plot the path to observability maturity and walk it with the customer
- They will work hand in glove with our Engagement Managers, who manage service engagements and serve as a customer lifecycle Centre of Excellence
- As an Observability Architect, you will be at the vanguard of evolving our practice to meet the unique demands of our customers
- You will own the long term adoption, expansion and overall experience of your portfolio of Grafana's customers
- The OA is responsible for managing technical relationships, providing strategic consulting, and ensuring the successful achievement of value and ROI of our products
- In short, you will drive Grafana Labs’s worldwide growth by becoming a strategic partner of existing customers to ensure they are happy, successful and realizing genuine value
- The OA will also be our customers’ primary technical contact as well as their voice to the Product Management and Engineering teams
- You’ll be elite, drive customer results and be the envy of the observability space
- Serve as the primary technical point of contact for a portfolio of Grafana customers
- Design the observability maturity journey of customers and assist them on that path
- Provide expert-level troubleshooting and guidance to drive adoption
- Conduct regular technical reviews and health checks to ensure client success. Assist in RCA to understand issues that affect customer satisfaction, retention, and overall product experience
- Advise clients on best practices and strategies for leveraging our technology to achieve their business goals
- Collaborate with clients to develop and execute technical roadmaps
- Identify opportunities for clients to optimize their cost, expand their use of our solutions and drive adoption of new products and features
- Develop and maintain strong, long-term relationships with key stakeholders
- With the support of our Engagement Managers and Onboarding Solutions Architects, own customer lifecycle
- Drive the adoption and effective use of our product suite within your customer portfolio to maximize their value from our platform and ensure a strong return on investment
- Act as the voice of the customer within the company, advocating for their needs, priorities and feature requests
- Conduct training sessions and workshops to educate clients on our technology
- Develop and deliver technical documentation, guides, and tutorials
- Work alongside account teams to participate in and/or conduct regular reviews with customers to identify areas for improvement, calculate ROI, assess their satisfaction, and discuss upcoming needs and projects
- Prepare and present reports on client metrics, achievements, and areas of focus
Our take
Observability plays a crucial role in software development, where dashboards are pivotal for monitoring the health of IT infrastructure across an organization. However, for developers, the frustration of spending unnecessary time navigating between different dashboards to find the latest information detracts from valuable programming time.
Grafana collaborates closely with its clients to create customizable observability platforms, striving to enhance efficiency in observability. Its offerings include cloud-based data structures, dashboards, API plugins, and collaboration tools. Currently, FGrafana boasts over 21M active instances and approximately 10M users globally, with a customer base exceeding 2,000, including prominent names like Bloomberg, PJ Morgan Chase, eBay, PayPal, and Sony.
While Grafana provides free plans with a simplified tool package, the Grafana Enterprise Stack offers customized observability solutions on a monthly subscription basis. The company's ongoing strategy revolves around continually improving Grafana to meet users' demands, enhancing functionality with each iteration, and fostering community engagement by enabling users to share their Grafana dashboards with the broader open-source community.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Aug 2024
$270m
SERIES D
Apr 2022
$240m
SERIES D
Total funding: $805.2m
Company benefits
- Vacation: Balance is key. Our team enjoys 30 days of paid vacation each year on top of national holidays, parental leave, and sick leave. We also take a breather on a number of Grafana Shutdown Days each year
- Healthcare: We’re proud to provide health coverage or stipends for our colleagues in the US, UK, Canada, the Netherlands, Sweden, Singapore, and India
- Retirement planning: There’s no time like the present to start saving for your future. We make employer contributions into the pension pots of our team members in the US, UK, Canada, the Netherlands, Sweden, and Germany
- Professional development: On top of a $1,500 annual learning and development stipend, Grafanistas have thousands of on-demand courses at their fingertips to help them grow professionally. Want to attend a conference or training? Go ahead. Just pass on what you learned
- Work location: Vast majority of our roles are fully remote, focused on hiring the best talent and allowing you to perform from the comfort of your home. If you fancy a change of scene, we’ll also reimburse you up to $175 a month for a personal co-working space
- Choice of tech: There’s no one-size-fits-all when it comes to the tech required to do your job. Choose the laptop and accessories you need when you join us, and we’ll refresh them every three years
- Mindfulness: When you join the team, you can sign up for a complimentary subscription to Headspace to take advantage of the benefits of mindfulness and meditation. Our wellbeing resource group also organize sessions run by fellow Grafanistas or external trainers
- Fond Perks: Grafanistas across the world receive access to Fond, a platform that provides access to pre-negotiated discounts on a wide variety of services including entertainment, food, and fitness
- Global Employee Assistance Program: We offer all team members a 100% confidential support service with 24/7 365 access to professionally qualified counsellors and specialists
Company HQ
Financial District, New York, NY
Leadership
Raj Dutt
(Co-Founder & CEO)Currently a Board Member at NSONE. Previously founded Voxel where they served as the CEO for 12 years. They also served as the Senior Vice President of Technology at Internap Network Services.
Torkel Ödegaard
(Co-Founder)Graduated from Mälardalen University with a Master's in Computer Science. Founder of Coding Instinct. Previously worked as a Consultant at H&M, Avega, and Ebay.
Anthony Wood
(Co-Founder)Previously worked at Visa and Voxel as a Senior Systems Engineer. They also have Systems Engineering axperience at PalVision and iiNet.
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