Customer Success Engineer, Magic

• 3+ years in a customer-facing technical role (solutions engineering, technical support, developer relations, or similar)
• Strong proficiency with JavaScript/TypeScript and React (experience with Next.js a plus)
• Comfortable working with APIs and understanding authentication flows
• Familiarity with the Web3 ecosystem and technologies (wallets, transactions, blockchain fundamentals)
• Excellent written and verbal communication—able to explain technical concepts to both developers and non-technical stakeholders
• Customer-obsessed: confident interfacing with users and building rapport
• Intellectually curious with strong problem-solving skills
• Comfortable tinkering across languages and services, stepping into unfamiliar code and making sense of what's going on

Desirable

• We're seeking a Customer Success Engineer to join our team. This hybrid role bridges technical support and solutions consulting—you'll be the technical expert our developer customers rely on throughout their entire Magic journey
• On the post-sales side, you'll resolve technical support questions from developers integrating our SDK. On the pre-sales side, you'll partner with sales to scope solutions and demonstrate what's technically possible with Magic
• Our users and partners are an extremely diverse group—from web3-native developers to traditional enterprise customers building in web3 for the first time
• You'll work across the full customer lifecycle, from initial technical qualification through successful implementation and expansion
• Post-Sales Technical Support:
• Serve as the primary technical resource for developers integrating Magic's SDK
• Troubleshoot and resolve technical issues across various languages, frameworks, and blockchain environments
• Guide customers through implementation challenges, helping them understand best practices
• Identify patterns in support requests to improve documentation and developer experience
• Pre-Sales Solutions Consulting:
• Provide technical qualification and support for prospective customers and partners
• Understand customer requirements and articulate how Magic solves their onboarding and checkout flow needs
• Develop and deliver technical demos showcasing specific use cases and integrations
• Partner with AEs and partnerships executives to execute the technical aspects of the sales strategy
• Customer Success:
• Successfully onboard and launch customers, guiding them toward renewal and expansion
• Contribute to technical content, documentation, and demos
• Translate ambiguous customer needs into specific, deliverable requirements and solutions