Infrastructure Engineer, Glia

Conversational AI

Salary not provided

AWS

Kubernetes

JavaScript

Python

Java

Redis

Node.js

Postgres

Ruby

Linkerd

Elixir

Terraform

Swift

Jenkins

RabbitMQ

Prometheus

Grafana

RDS

Spinnaker

Junior, Mid and Senior level

Remote from Canada

AI-based customer service platform

Job no longer available

AI-based customer service platform

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Job no longer available

Salary not provided

AWS

Kubernetes

JavaScript

Python

Java

Redis

Node.js

Postgres

Ruby

Linkerd

Elixir

Terraform

Swift

Jenkins

RabbitMQ

Prometheus

Grafana

RDS

Spinnaker

Junior, Mid and Senior level

Remote from Canada

201-500 employees

B2BArtificial IntelligenceCustomer serviceFinancial ServicesSaaS

Company mission

To help businesses reinvent how they support customers in a digital world.

Job

Company

Role

Who you are

Strong experience in AWS, EKS, Jenkins or similar tools
Experience in building and maintaining reliable and highly available systems
Experience with cloud networking and internet security, identity and access management, and commonly used automation languages
Experience as Automation / DevOps or Infrastructure Engineer
Experienced in coding that extends beyond scripting
Proficient verbal and technical writing skills

What the job involves

You will be joining Team Infrastructure that is responsible for maintaining and improving Glia's cloud-native core infrastructure, ensuring its availability, security, and performance
All Infrastructure Engineers on the team report to the dedicated Engineering Manager
The team’s work is driven by Objectives and Key Results, defined quarterly in collaboration with the Director of Engineering. All projects within the team’s space are planned, led, and executed by Engineers
Developing and managing internal technology infrastructures and customer deployments
Monitoring infrastructure in everyday operations for performance, cost and security
Developing and maintaining automation tools
Maintaining parity across development and production environments
Managing the organization’s internal accounts, network infrastructure and system access
Participating in policy, design and tool selection
Participating in company compliance audit related projects, such as SOC2, GDPR and PCI-DSS
Discussing architecture design, significance, impact and decisions
Producing documentation on code, system design, architecture and solutions

Our take

Relationships between credit unions and their members are essential in aiding the process of securing new customers, solving transaction disputes, and maintaining accounts. However, legacy computer systems and outdated communication channels, such as automated phone services, are preventing this.

Glia provides an integrated customer support platform for financial services that provides communication channels in the form of video banking, instant messaging, and voice chat. AI-assisted virtual assistants are also provided as part of the plan, providing prompts and suggestions to support staff based on the on-screen scenario.

The startup has reached unicorn status in 2022 with a valuation of $1 billion, and more than 250 banks, credit unions, insurance companies, and other financial services businesses currently use its tools. Its funding is being channelled into research and development to build more tools leveraging artificial intelligence - including an AI platform for financial institutions - and analytics solutions.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

20% employee growth in 12 months

Glassdoor (4.6)

Company

Funding (last 2 of 6 rounds)

Mar 2022

$45m

SERIES D

Jan 2021

$78m

SERIES C

Total funding: $152m

Company benefits

Gym & wellness support
High-Growth Environment
Lots of Office Snacks
Great Healthcare and Vision
Amazing Community

Company HQ

Flatiron District, New York, NY

Leadership

Justin DiPietro

(CSO)

Previously a strategy consultant at Accenture for 2 years.

Daniel Michaeli

(CEO)

Previously a Consultant at Accenture. Currently hosts CX Show, a talk radio show about customer experience.

Carlos Paniagua

(CTO)

Worked in various software development roles before spending 2 years as a cloud computing researcher at Tartu University in Estonia whilst completing an MSc.

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