IT Support Specialist, The Key

• At least 3-years experience in providing professional IT support
• Positive can-do attitude along with excellent interpersonal and communication skills
• In depth knowledge of Windows OS, MAC OS, Google Workspace administration and ecosystem Mobile Device Management (MDM), Identify and Access Management (IAM)
• Experience in software and hardware procurement
• Logical thinker with good analytical, troubleshooting and problem solving skills
• Ability to manage and prioritise workload

Desirable

• We are looking for an IT Support Specialist to join our IT Ops team
• You will be providing first class support and technology solutions to your colleagues across The Key, in multiple office locations to enable them to deliver on their goals effectively and efficiently
• Administer the company’s IT estate such as Google Workspace, Jumpcloud MDM, ESET anti virus, managing/reviewing access and updating configurations where required. Monitor the performance of our infrastructure and internal networks, and where appropriate take corrective action
• Enhance and troubleshoot our audio visual and conferencing equipment
• Work with our external 3rd party suppliers to purchase new IT hardware / software and/or raise support issues, managing them to a successful conclusion
• Manage our local IT network hardware across multiple locations, ensuring network resources are secure and available
• Configure new and existing Macs / PCs / mobile devices as part of the company’s joiners and leavers processes and life cycling of equipment
• Document processes and share knowledge and discoveries within the IT Operations team
• Prioritise, research, manage and deliver a range of IT projects to successful completion, managing stakeholder expectations and communications along the way