Principal Customer Success Architect, Axonius
$180-190k
+ Bonus and Stock Options
Cybersecurity asset management platform
Open for applications
Cybersecurity asset management platform
501-1000 employees
Open for applications
$180-190k
+ Bonus and Stock Options
501-1000 employees
Company mission
To give customers a comprehensive and always up-to-date asset inventory.
Role
Who you are
- At least 15+ years industry experience in a customer facing role within software and/or technology (preferably within cybersecurity)
- At least 10+ years of experience leading customer success for major accounts
- Experience as a business functional leader in sales, support or engineering
- Proven track record of customer outcomes resulting in expansion of the Axonius relationship
- Expert understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
- Familiarity with APIs and their practical application in a real world environment
- Understanding of data sets and how to effectively extract useful information
- Working knowledge of Internet protocols and services (HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS etc.)
- Working knowledge of networking topology, network configuration and components (firewalls, routers, etc.), endpoint security technologies (AV, EDR, malware detection etc.), cloud security principles, and vulnerability management
- Working knowledge of coding in Python, Bash, Batch, and/or Powershell
- Excellent verbal and written communication skills
- Strong critical thinking skills with the ability to identify novel solutions to complex problems
- Capable of presenting technical information to technical and non-technical audiences
- Ability to train others on Axonius products and process
What the job involves
- As a Principal Customer Success Architect you will own the journey to success for our largest and most strategic customers
- The Principal Customer Success Architect will work with our extended GTM team inclusive of pre-sales and post-sales to develop and promote best practices for optimal adoption and revenue growth
- The Principal Customer Success Architect is a highly strategic role focused on managing risk in our top accounts and helping our teams operate efficiently to drive customer value
- Act as a voice of the customer for key strategic accounts and ensure account teams are leveraging best practices to set the customer up for optimal outcomes
- Partner with the Account Executive and TAM to translate the customer's desired business outcomes into actionable objectives and plans
- Collaborate with key customer stakeholders to build technical champions and grow sponsorship within the account
- Act as program manager for executive account escalations and partner with account teams to ensure they have what they need to quickly resolve escalations and mitigate risk
- Build and maintain an account risk reduction program, focusing on using the key learnings from major accounts to identify risk across all Axonius customers
- Develop best practices to drive optimal results across the entire customer lifecycle
- Act as Subject Matter Expert for Axonius’ top accounts in North America
- Participate in Technical Quarterly Business Reviews and Executive Business Reviews as needed
- Develop & execute Account Plans with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
Our take
Axonius solves the unglamorous yet critical problem of poor cyber hygiene, helping security teams that struggle to fully understand their assets, and whether these assets are secure and adhere to security policies. Its cybersecurity platform helps companies track and manage every device that accesses networked services.
The company was founded by a team of veterans of an elite intelligence unit of the Israeli Defense Force. Since launching, it has attracted some impressive customers including the New York Times, Schneider Electric, and AppsFlyer. The company stands out in a crowded market of cybersecurity tools by integrating with hundreds of different platforms, enabling CIOs to keep track of all their network assets.
Axonius is a company with unicorn status and has raised almost $600 million in funding so far. Its 2024 round was invested in acquiring startups and funding its work with channel partners.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2024
$200m
SERIES E
Mar 2022
$200m
SERIES E
Total funding: $595m
Company benefits
- Competitive compensation
- 100% coverage of your healthcare premium
- Flexible work environment
- Paid parental leave
- Annual all-company retreats
- We offer all this… and more
Company values
- Grow - Grow yourself, the company, the customer. Always striving for the best version of yourself
- Relentlessly pursue truth - We operate with transparency, strive to understand the facts, and acknowledge and learn from mistakes
- Ownership - We approach all efforts with an ownership mindset, a high degree of responsibility, and quality
- Win - We win by creating the most value for our customers, with a sense of urgency
- Team - We are one team. We move fast, win and lose together. Our differences make us stronger
- Humility - We are humble and proud. We operate with respect
Company HQ
Rose Hill, New York, NY
Articles
Leadership
Dean Sysman
(CEO & Co-Founder)They worked as a team leader for the Israel Defence Force. They have a passion for startups and act as an investor in a list of cyber tech companies and sits on the board of Forbes Technology Council.
Ofri Shur
(CTO & Co-Founder)They also worked for the Israel Defence Force before moving into cyber security at Kay Hut.
Avidor Bartov
(CPO & Co-Founder)They also worked for the Israel Defence Force prior to co-founding Axonius. They act as an insider to YL ventures supporting Israeli entrepreneurs.
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