Staff Implementation Manager, Clover Health
$189-231k
+ Employee Stock Purchase Plan + Performance-based bonus program
Medicare provider
Be an early applicant
Medicare provider
501-1000 employees
Be an early applicant
$189-231k
+ Employee Stock Purchase Plan + Performance-based bonus program
501-1000 employees
Company mission
To improve the quality of life of our members and physicians by reducing doctor-insurer friction and increasing visibility into the health of each patient, leading to improved care.
Role
Who you are
- The ideal candidate will be an expert in project management, have an understanding of clinical data management, strong technical expertise, and a passion for driving successful customer relationships
- You have minimum of 10+ years experience working with technical product implementations
- You have a minimum of 3+ years experience working with healthcare technology implementations (experience with EHR and data feed integrations ideal)
- You have experience being part of an empowered product organization
- You are an expert with project management processes
What the job involves
- We are hiring a Staff Implementation Manager on the Counterpart Assistant team
- You will be the critical team member in transitioning customers from prospects to live
- From engaging prospective customers in the late stages of deals and helping shape the upcoming implementation through successfully launching new customers on CA
- You will be the first individual in this role and help shape the way we approach future implementations
- In this role you will be accountable for successfully launching major new customers, and will work across the entire organization to ensure that success
- Partnering with sales, customer success, product, engineering, SRE, data science and more you will optimize the product skill of high degrees of accountability and deliver success via influence
- In this role you will develop the playbook (literally) for how we go end to end from prospect to live for our technology organization
- Partner cross functionally with almost every function of the organization to support successful implementations
- Build end to end project plans for complex, multistep projects with considerable cross company dependencies. Start, write, and iteratively improve an implementation playbook and process as we learn new challenges and patterns from new customers
- You will be directly responsible for writing the content and developing the materials used both internally and externally for how we get from sales to live
- Quantify the progress and quality of our implementations; if you can’t measure it, you can’t describe how you’ve moved it
- Be accountable to outcomes of the implementations, finding solutions to problems and enabling the success of the implementations
- Use your technical abilities to monitor and address data quality issues as they arise during implementations, ensuring the accuracy and integrity of the data
- Over the first 90 days you’ll hit the ground running
- We are actively involved in implementations and you’ll be able to shadow and join those implementations to learn the ropes
- The goal of the first 90 days is to learn the different elements of the implementation process (customer data feed integrations, EHR integrations, internal system configurations) and build the playbook for the next waves of implementations
- Within the first 6 months, success is measured by getting the cycle time and thrash from enterprise implementations down
- Ideally by 6 months we’ve established a more standard process and SLAs for implementation steps based on the different stakeholder timelines, what is the timeline for Counterpart and what is the timeline for the customer
- Over time, this individual's performance will be measured based on the consistency, speed, and on-target delivery of our customer implementations
- The individual can take on each of the phases of the post-sales process to run consistently and on time, delighting customers in the process
Our take
Clover Health is a medical insurance company operating as a Preferred Provider Orgaization for Medicare Advantage, the Medicare plan for elderly American citizens. It aims to reduce the doctor-insurer friction to increase visibility into the health of patients.
Through its approach, Clover's physicians are able to focus on people, rather than paperwork. It has a patient-centered analytics and dedicated care management team, and thus is able to rapidly identify potential healthcare risks to provide preventative care. This helps to provide a more sophisticated level of care than existing providers, even if its market share is relatively slim compared to competitors like UnitedHealthcare and Humana.
Over the years it has performed well in a rapidly growing market, but in 2021 ran into issues with profitability in the market due to inefficient costings, an issue it is steadily nipping in the bud in 2023. However, the number of elderly Americans has doubled over the past 25 years, and the market is expected to do the same between now and 2025. This upward trend brings hope of revitalising the growth and strong financial performance Clover has seen in recent years, especially as it focuses more on profitability through 2023.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2019
$500m
SERIES E
May 2017
$130m
SERIES D
Total funding: $925m
Company benefits
- Paid parental leave and a life insurance policy
- Commuter benefit program
- 2 paid volunteer days for an organization of your choice
- 401(k) contributions
- Home office reimbursement for full-time employees
- 18 paid vacation days, 9 paid sick days, 10 company holidays, and a floating holiday
- Medical, dental, and vision plans; healthcare and dependent care FSA as well as a health and wellness benefit
Company HQ
Downtown, Nashville, TN
Articles
Leadership
Vivek Garipalli
(CEO & Board Member)They started out in Healthcare Investment Banking with Credit Suisse before joining the Blackstone Group. They also worked in Private Equity at J.P. Morgan, and co-founded Ensemble Health Partners and CarePoint Health System.
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