Senior Customer Operations Analyst, Drata
$88.4-136.5k
Salary dependent on location + Restricted Stock Units
Security and compliance automation
Be an early applicant
Security and compliance automation
501-1000 employees
Be an early applicant
$88.4-136.5k
Salary dependent on location + Restricted Stock Units
501-1000 employees
Company mission
To help companies earn and keep the trust of their users, customers, partners, and prospects.
Role
Who you are
- 3+ years of operational and analytical experience in CS Ops, Sales Ops, or Biz Ops
- Advanced Salesforce reporting and Excel and/or Google Suite skills
- Strong understanding of key SaaS performance metrics related to Customer retention, adoption, and lifetime value
- Demonstrated success presenting large datasets in a clear and compelling manner
- Proficiency working with Customer Success Platforms (CSPs) such as Catalyst or Gainsight a plus
- Experience working with senior leadership and technical teams in Data Engineering, Product Development, and Systems Integrations
- Experience working with budgets, tracking performance against quota, and creating self-service visualizations a plus
- A learn-it-all mentality, consistently looking to expand your knowledge and provide value cross-functionally
- An unmatched attention to detail, taking pride in everything you do and understanding that the little things matter
- Ability to manage competing priorities in a results-driven environment
What the job involves
- The Senior Customer Operations Analyst will support Drata’s Customer Success Group under the leadership of our Chief Customer Officer as an integral member of our growing Business Operations team
- You’ll lead with data, ensuring we are always identifying new ways to increase efficiency and maximize productivity
- You’re obsessed with serving our Customers and internal stakeholders; constantly finding new ways to better support them, provide insights on program performance, and making recommendations for areas of improvement
- You’re a Driver, you don’t just wait for projects and problems to come to you, but you identify them and make recommendations without hesitation
- This role will be a key member of our Business Operations team, bringing a track record of proven success, preferably in a high-growth, fast-paced startup environment
- Collaborate with cross-functional leadership to support strategic decision-making by providing data-driven insights and recommendations into Customer growth & retention
- Develop KPIs, track performance metrics, and identify areas for improvement with a focus on efficiency, process optimization, and scalability
- Support fiscal year planning, including revenue forecasting, headcount planning, territory assignments, and related initiatives
- Analyze customer support interactions, identify trends, and optimize Support processes
- Partner with internal teams on system administration tasks, primarily Salesforce reporting, dashboarding, and ticketing, to ensure data accuracy and consistency
- Conduct ad hoc analysis to address specific business questions and provide timely insights to stakeholders via presentations, standardized reports, or recurring sessions
- Support with the development of reports and tracking mechanisms as it relates to variable compensation, Spiffs / contests, and similar workflows
- Collaborate with cross-functional teams to streamline data collection processes and improve data integrity
- Create documentation of CSG KPIs, internal processes, and Customer Ops initiatives
- Lead on multiple cross-functional initiatives with a focus on creating internal process that scale with Drata while providing a best-in-class experience for our Customer base
Our take
Traditional manual compliance workflows are tedious, error-prone and extremely hard to scale, which presents special difficulties for rapidly growing companies in maintaining strong data security. Drata enables companies to manage compliance easily, by automatic monitoring and evidence collection, building a single picture of risk across the company.
The company has several competitors offering compliance automation solutions, including Vanta and Secureframe , but Drata is unique in automating the tasks themselves rather than generating notifications for teams to action. This approach has garnered Drata a client base of thousands of companies including bambooHR, Notion and Abnormal.
Drata has grown swiftly since its 2020 founding. Iconiq Growth and GGV Capital have led Drata's impressive funding rounds. It intends to use its influx of cash to invest heavily in research and development, and to roll out new features for auditors and startups.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Dec 2022
$200m
SERIES C
Nov 2021
$100m
SERIES B
Total funding: $328.2m
Company benefits
- 100% coverage for medical, dental, and vision
- $500 annually towards personal development opportunities
- Unlimited vacation policy for strong, fully charged batteries
- Flexible hours and work from home (especially these days!)
- Reach your financial goals while reducing your taxes
- Pre-tax savings plans for healthcare and dependent care
- Work From Home Stipend
- Learning Enrichment Stipends
- 16 weeks fully-paid parental leave
- 401K Retirement Plan
Company values
- BUILT ON TRUST: Trust is our most precious asset, earned through consistency over time.
- ACT WITH INTEGRITY: We do the right thing, regardless of whether anyone else is looking.
- CUSTOMER-OBSESSIVE: Everything we do revolves around the customer at the center of our purpose.
- COMPETITIVE FIRE: It burns from within - we push ourselves harder than anyone else ever could.
- DIVERSITY: Unique perspectives provide a better shared view of a problem and its possible solutions.
- AUTOMATION-FIRST: Our products save companies time and money - efficiency is paramount.
Company HQ
University City, San Diego, CA
Articles
Leadership
Adam Markowitz
(CEO)Previously VP & GM at Instructure. Founder & former CEO of Portfolium. Has worked in Mechanical and Aerospace Engineering.
Daniel Marashlian
(CTO)Former Technical Advisory Board Member at the National University. Previously Senior Director Of Engineering at Instructure. Co-founded Portfolium and RapidEngage.
Troy Markowitz
(COO)Advisor at Knack and former Contributor to Forbes. Previously the VP of Strategy, Growth Markets at Instructure. Prior experience in Business Development.
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