Customer Success Manager, Intigriti
Crowdsourced ethical hacking security platform
Open for applications
Crowdsourced ethical hacking security platform
201-500 employees
Open for applications
201-500 employees
Company mission
Intigriti's mission is to connect ethical hackers and companies to identify security vulnerabilities.
Role
Who you are
- You should have 2+ years of demonstrated B2B SaaS software customer success or consulting experience
- English language skills, both verbal and written, are a must. Dutch or German are a plus
- Proven technology skills, outstanding interpersonal abilities, and strong written and verbal communication skills
- You have a passion for awesome customer experience and a strong ability to balance customer needs and business priorities
- You have previously worked with sales, partners, and/or customers in one or more roles in sales engineering, project management, and customer success
- You are organized, an entrepreneur, a great listener, an effective communicator and possess the technical and domain skills to be consultative and credible in your approach
- You are a proficient yet effective communicator over the phone, in person, and when delivering presentations
Desirable
- Experience using Planhat or a similar system
- Experience in cyber security
What the job involves
- As a Customer Success Manager, you have the goal to ensure the success and satisfaction of our customers
- You are responsible for building and maintaining strong relationships with our customers, providing support, training, and guidance to help them achieve their goals and maximize their use of our products and services
- The ideal Customer Success Manager knows our company’s products inside and out to help our customers plan and understand the best ways to utilize our products based on the customer’s business needs or plans
- Being responsible for the entire customer success cycle
- Understand what is important for your customers and do your best to deliver
- Responsible for all the commercials including renewals, upsell and cross-sells
- Ensure value is received as a ROI and highlight the big success that is important to your customers
- Serve as the main point of contact and liaison between clients and the rest of Intigriti’s team, including support, sales, and product teams
- Collaborate effectively with the development teams to provide timely product feedback and serve as the customer advocate to resolve any issues
- Drive product adoption and ongoing usage of Intigriti to secure and increase revenue
- Implement process improvements and create scalable programs (e.g. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives
- Keep customer information updated in our systems, to provide visibility on the commercial potential of each account and assure business continuity
- Develop Success Plans for your customers to detect expansion opportunities
Salary benchmarks
Our take
Using the Intigriti platform, businesses can launch “bug bounty” programs, where ethical hackers are rewarded for identifying security vulnerabilities. The crowdsourced security company’s customers include the likes of the European Commission, multinational HR consultancy Randstad, and popular game based learning platform Kahoot.
With the in-demand cybersecurity market facing an alarming talent shortage, a distributed solution like Intigriti’s allows enterprises to leverage talent at scale from all across the world, while offering extra income and accolades for hackers.
Following a 650% growth spurt between 2020 and 2022, Intigriti then completed Europe's largest ever fundraise for a crowdsourced security platform, showing just how bright the company’s prospects are.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
Company
Funding (last 2 of 3 rounds)
Apr 2022
$22.3m
SERIES B
Jun 2020
$4.4m
EARLY VC
Total funding: $26.7m
Company benefits
- Industry-wise, we think cybersecurity is a great place to be! The growing need for an agile crowdsourced security solution makes our jobs very exciting.
- We provide a clear career plan and work-in period to get you onboarded and set up for success.
- We offer a learning budget to develop yourself.
- We’re backed by top investors who are enabling us to grow internationally.
- You can work, for up to 2 months, from anywhere in our global office network Spaces (London, Antwerp, Amsterdam, Singapore, South Africa) - Just as long as you respect your team’s working hours.
Company values
- Honest, Fairness, Transparency – Establishing trust and ethics is key to us achieving our common goals whilst respecting the dignity and diversity of our colleagues, customers, and partners. We maintain an honest and transparent culture.
- Aim High And Generate Excitement Around You – We want to attract people who strive for excellence whilst embracing a culture of innovation, creativity, and proactivity. No idea is too big.
- Act With Empathy And Integrity – We honour and value our colleagues' abilities, qualities, and differences. We earn respect by giving respect.
- We Know Our Worth But We're Never Arrogant – We’re humble but not submissive. We protect the quality of our business and community while remaining flexible and open-minded.
- Collaborate As Individuals, Work As A Team – We empower our employees to inspire those around them and strive for an open and transparent culture where all ideas are heard.
- Accountability, Reliability, Dependability – Mistakes happen — we learn from them and move forward. Work ownership empowers us to take accountability, collaborate to meet company goals, and consider how our work impacts that of our co-workers.
Company HQ
Berchem, Antwerpen, Vlaams Gewest
Articles
Leadership
Stijn Jans
(CEO)Previously founded and was Managing Partner of The Security Factory. Spent 13 years at Microsoft over two spells as Technical Account Manager and Service Delivery Manager.
Share this job
View 3 more jobs at Intigriti