EMEA Account Manager, IPinfo
Plus performance-based bonuses
More information about location
Accessible, in-depth IP address data
Be an early applicant
Accessible, in-depth IP address data
21-100 employees
Be an early applicant
Plus performance-based bonuses
More information about location
21-100 employees
Company mission
To become the trusted source for IP address data and make the internet safer.
Role
Who you are
- 3+ years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry
- Proven track record of managing large or strategic accounts with measurable results in revenue growth and retention
- Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory)
- Exceptional communication and presentation skills, with the ability to engage both technical and business audiences
- Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics
- Growth mindset
- Highly organised and detail-oriented, with a proactive approach to problem-solving
- Customer-centric mindset with a focus on building long-term relationships
- Collaborative team player who thrives in a fast-paced, dynamic environment
What the job involves
- We’re at an exciting growth stage and are looking to hire a talented and experienced EMEA Account Manager
- In this role, you will be the primary point of contact for some of our most strategic clients globally, ensuring their success with IPInfo data/services
- You’ll manage relationships, identify opportunities for growth, and work cross-functionally to deliver exceptional results
- Build and maintain strong, enduring relationships with key accounts
- Serve as the primary point of contact for client communications, ensuring satisfaction and retention
- Identify upsell and cross-sell opportunities to expand account revenue
- Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value
- Partner with clients to create strategies for maximising their ROI from our services
- Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations
- Manage client onboarding and implementation, ensuring a seamless experience
- Provide clients with regular reports, insights, and recommendations to optimise their use of IPInfo services
- Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues
- Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience
- Advocate for client needs within the company, influencing product roadmaps and priorities
Salary benchmarks
Our take
Over the last decade, the depth of IP address data needed to optimize and protect organizations around the world has grown exponentially. IPinfo performs internet-wide scans, processing terabytes of data to provide custom IP geolocation, company, carrier, and in-depth IP type data sets.
Though the company is up against a large pool of players in the IP Address Intelligence Software market, IPinfo has prevailed as one of the leading providers handling over 40 billion requests a month.
Ranging from non-profits to Fortune 500s, the company boasts an impressive list of customers, including T-Mobile, Nike, DataDog, DemandBase, and Clearbit.
Since the company’s comprehensive and scalable API platform can be utilized by any industry, there is constant opportunity for innovation and growth. Should IPinfo continue to optimize its data offerings and make strategic partnerships (as it has with Datarade), it will further solidify itself as a top market competitor.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Company benefits
- Asynchronous focus: On average, we only have one meeting a week. That's how we help our team stay focused, uninterrupted, and productive.
- Work from anywhere: We're open to applicants from any country. Our current team members are located on 5 continents and 10 different countries
- Team retreats: IPinfo values the team aspect of remote work. To encourage this mindset, we take annual retreats to bring everyone together.
- Competitive salary: We value experience and skill. That's why we offer competitive salaries based on roles and expertise
Company HQ
Seaview, Seattle, WA
Articles
Leadership
Ben Dowling
(CEO)Former CTO of Calm.com, and co-founder & former CTO of Geomium. Previously worked as a Software Engineer at Facebook, Lightbox.com (Lead), Mendeley (Senior), and Roke Manor Research, Siemens.
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