Global Customer Success Manager, ChannelSight
2 days a week in office
eCommerce intelligence toolkit
Be an early applicant
eCommerce intelligence toolkit
101-200 employees
Be an early applicant
2 days a week in office
101-200 employees
Company mission
Their mission is to craft the future of shopping, partnering with brands, publishers and broadcasters to generate incremental revenue by making all digital content 'shoppable'.
Role
Who you are
- Experience:2–5 Years in SaaS Customer Success or Account Management
- The Sweet Spot:2–5 years of experience in Customer Success or Account Management within the eCommerce, MarTech, AdTech or within an agency
- Revenue Retention: Demonstrable expertise in managing a renewal pipeline, mitigating churn risk and saving at risk revenue
- International Exposure:Proven experience managing accounts that span multiple countries and time zones
- Ability to build and maintain customer relationships and cement yourself as a trusted advisor
- Analytical Prowess:Ability to translate complex data sets into simple, persuasive narratives for executive stakeholders
- Commercial Acumen:Comfortable leading contract negotiations and identifying commercial growth triggers
- Proximity to Office:Ability to work from the Clontarf office 2 days per weekto foster team culture and collaborative problem-solving
What the job involves
- Global Customer Success Manager
- As a Global CSM at ChannelSight, you will be the strategic lead for a portfolio of the world’s most recognizable brands
- Your mission is to ensure these multi-national entities successfully deploy and scale our "Where to Buy" and "Digital Shelf" technology across global markets
- You will bridge the gap between a brand’s global headquarters and their regional teams, ensuring ChannelSight remains a core driver of their global eCommerce success
- Strategic Growth: You'll manage the end-to-end lifecycle for a portfolio of global accounts, ensuring NRR +100% and identifying expansion opportunities into new territories
- Executive Presence:Lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) with global heads of eCommerce, focusing on high-level ROI and market-share growth
- Regional Alignment:Co-ordinate with regional stakeholders to ensure global strategies are executed effectively at the local level
- Insight Generation:Analyse cross-market data to identify performance trends, helping brands understand their "Digital Shelf" health across different retailers and regions
- Strategy Optimization:Act as a consultant to help brands optimize their digital path-to-purchase based on real-time conversion data provided by our platform
- Revenue Management:Own the renewal cycle and drive Net Revenue Retention (NRR) through upselling new features and rolling out into additional markets
- Cross functional Collaboration:Continually collaborate cross-functionally with Product, Engineering, and Sales teams to ensure operational excellence is maintained
Our take
Buying exactly what you need online isn't always easy, but ChannelSight solves this problem by connecting consumers with retailers so they can buy what they want easily and efficiently.
ChannelSight's "Where to buy" and "Buy now" buttons allow for increased ease-of-purchase, and are proven to help retailers drive revenue. These solutions are now used by brands such as HP, P&G and Johnson & Johnson, which is testament to the value they bring to the online retail space.
ChannelSight boasts a number of staple solutions and functions that have allowed it to gain an impressive foothold in the eCommerce market. They will need to continue to expand and innovate their tools in order to attract and retain new clients. This will be aided by its 2022 funding which it is funneling into scaling its team and product.
Freddie
Company Specialist at Welcome to the Jungle
Insights
20% employee growth in 12 months
Company
Funding (2 rounds)
Mar 2019
$10.3m
SERIES B
Oct 2015
$3.9m
EARLY VC
Total funding: $14.1m
Company HQ
North City, Dublin, D
Leadership
John Beckett
(CEO)Was Owner & Managing Director of BuyIreland.com, and previously co-founded Eirtight Technology.
Niall O'Gorman
(Head of Retail Commerce Acceleration)Was Vice President Sales & Operations (Europe) at CNET, and Global Director of eCommerce Strategy and Innovation at Mondelez International.
Salary benchmarks
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