Technical Support Engineer, Amazon

• You are someone who wants to contribute to the growth of our Enterprise Infrastructure and Operations organization while delivering excellent customer service with a friendly and diligent approach
• 4+ years experience working in an IT Support role that including Audio Video systems
• Have broad knowledge of managing and troubleshooting personal devices such as Mac, Windows or Linux, in an enterprise environment
• Understand networking concepts such as DNS, DHCP, and TCP/IP protocols
• Familiar with Google Meet, Zoom, Teams, Chime, vMix, Streamshark, and Cisco room systems
• Familiar with Audio Video system configuration and administration
• Exposure or some experience in scripting with Python, Bash, or PowerShell
• An understanding and awareness of Security standards

Desirable

• We're looking for an enthusiastic Technical Support Engineer to join our growing End-user Services team
• Your role manages service tickets, facilitating new hire onboarding, providing onsite technical support, deploying assets, maintaining AV systems, and offering support for live events, including our company-wide All Hands
• . You will report to the Senior Manager, End-user Services
• Provide personalized technical support to our global Twitch employees related to IT and AV equipment
• Troubleshoot users issue related to network, access, software, and hardware
• Manage our hardware assets through the entire lifecycle, including deployment, retrieval and secure disposal
• Support teams on site events, including our weekly company All Hands broadcast and collaborate with team members for its successful delivery
• Maintain and troubleshoot our conference room AV technology, Games Lab, printers, and other IT-related site equipment
• Maintain our existing knowledge base and create new articles based on emerging workflows and systems
• Identify blockers to users’ work efficiencies and recommend process improvement