Director of Solution Consulting, ServiceNow
$190.7-314.7k
Plus equity (when applicable) & variable/incentive compensation + ESPP
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$190.7-314.7k
Plus equity (when applicable) & variable/incentive compensation + ESPP
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- They will have a high level of integrity, coaching acumen, strong executive presence and communication skills, and a passion for leadership and winning
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
- Bachelor's Degree or equivalent
- A proven and consistent track record selling solutions in the Nonprofit industry via understanding the “bigger picture” and business drivers around technology along with establishing relationships with the C-Suite
- Nonprofit customer experience and IT Service Management a plus
- Experience hiring and leading Solution Consultants in multiple Geos, including the Americas and Europe is a plus
- Experience attracting, retaining, and developing high performing, high potential talent through assessing, selecting, onboarding, and coaching
- Experience working cross-organizationally to develop and execute an industry focused business plan
- A track record of building teams in a fast-paced high technology solution consulting organization
- Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
- A growth mindset, always curious and always learning, innovates relentlessly, and thrives in change
- Experience Inspiring purpose, building trust, collaborating effectively, and influencing others
- Superior knowledge and demonstrated skills of presales techniques, customer interaction, and customer relations
- Strong organization, communication, teamwork, presentation, problem solving and time management skills
- A competitive, can do, optimistic, realistic attitude, strong work ethic, humility and excellent team building, communication and listening skills
What the job involves
- We are seeking a proven and experienced Solution Consulting (Presales) leader who will build and lead a team for the newly created Servicenow.org, which will focus on the Nonprofit Industry
- This role will have global responsibilities with initial focus on the Americas and Europe. As a vital member of the leadership team and sales-eco system, this person will lead a team that is responsible for supporting sales with hands-on technical consultation on various ServiceNow products and solutions
- This leader will implement and execute growth plans to create demand in the market while developing, leading, and managing a team of field-based Solution Consultants, including a matrixed Solution Sales & Specialist business unit
- This SC leader will be focused on building and executing a business plan that drives go-to-market strategies in this newly focused industry with the support and partnership of Sales, Product Management, and the executive team.
- Build and drive a Solution Consulting vision and strategy, develop, communicate, and execute on a plan to rapidly grow the Nonprofit business, taking into account the competitive landscape, presence, and strengths within the Geos
- Recruit, hire, mentor and motivate a world-class global Solution Consulting team of ServiceNow.Org Solution Consultants to drive rapid growth in this new business
- Collaborate with business partners across Geo Sales and Solution Consulting, Field Marketing, Solution Sales, Inspire Value, Customer Support/Outcomes, Professional Services, Alliances and Channels to ensure alignment on go-to-market strategies for Nonprofit customers
- Actively engage in planning, relationship development and opportunity development by supporting and assisting in sales and customer meetings to drive opportunities to a close
- Develop an industry focused demonstration strategy to engage prospects and customers along the continuum from demand generation to closure
- Drive operational excellence across all aspects of your business
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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