Senior Solutions Engineer, Front
$200-225k
OTE
70/30 split. + Equity
More information about location
3 days a week in office
Shared customer communication hub
Be an early applicant
Shared customer communication hub
201-500 employees
Be an early applicant
$200-225k
OTE
70/30 split. + Equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 7+ years of experience in Solutions Engineering, Sales Engineering, Solutions Architecture, or a similar customer-facing technical role, ideally within enterprise SaaS
- Proven success partnering with sales teams to navigate and win complex enterprise opportunities
- Strong experience designing and demonstrating solutions involving AI, automation, and complex business workflows, translating technology into clear customer and business value
- Hands-on experience implementing or integrating AI-powered products, including leading customer proofs of concept and evaluating AI quality, performance, and impact
- Strong understanding of modern AI concepts and the ability to clearly explain their capabilities, tradeoffs, and limitations to technical and non-technical audiences
- Strong technical foundation in APIs, webhooks, authentication, data flows, integrations, and modern SaaS architectures
- Experience working with REST APIs and independently prototyping or troubleshooting integrations. Familiarity with JavaScript, Python, or similar languages is a strong plus
- Strong software design and problem-solving skills, with the ability to turn ambiguous customer requirements into scalable technical solutions
- Excellent communication and presentation skills, including experience engaging senior technical stakeholders and C-level executives
- Strong business acumen and the ability to connect technical capabilities to outcomes such as customer experience, operational efficiency, productivity, and ROI
- Experience with customer service, support, contact center, CRM, communications, or workflow automation platforms is highly preferred
- A curious, hands-on mindset and enthusiasm for experimenting with AI and solving challenging customer problems
What the job involves
- Front is looking for a Senior Solutions Engineer to join our world-class Solutions & Forward Deployed Engineering organization
- You’ll be a trusted technical advisor to our most strategic prospects and customers, helping them transform customer service through AI, automation, integrations, and modern workflows
- You’ll partner closely with Account Executives throughout complex enterprise sales cycles, owning the technical strategy from discovery through solution design, demonstration, proof of concept, and technical validation
- You’ll develop deep expertise in Front’s platform, AI capabilities, APIs, and integrations to design creative solutions that connect Front with customers’ technology ecosystems
- As Front evolves its AI-powered customer service capabilities, you’ll help customers identify where AI can deliver meaningful business value
- You’ll lead hands-on proofs of concept that demonstrate real-world impact and help technical and business stakeholders evaluate AI capabilities, performance, and limitations
- This is a highly cross-functional, customer-facing role for someone who thrives in ambiguity, enjoys solving difficult problems, and can move seamlessly between technical depth, business value, and executive-level communication
- Partner with Account Executives on strategic opportunities, owning the technical strategy required to navigate and close complex enterprise deals
- Lead technical discovery to understand customer objectives, architecture, workflows, integrations, security requirements, and technical constraints
- Translate complex requirements into thoughtful solutions using Front’s AI capabilities, APIs, integrations, automation, and broader platform
- Design and deliver tailored product demonstrations that connect Front’s capabilities to customer use cases and measurable business outcomes
- Position Front’s AI-powered customer service capabilities with technical and executive audiences, clearly communicating value, considerations, and limitations
- Architect and lead hands-on AI proofs of concept and technical evaluations, defining success criteria and validating performance, feasibility, and business impact
- Serve as the technical lead for pilots and evaluations, managing technical dependencies, troubleshooting challenges, and ensuring successful outcomes
- Develop deep expertise in Front’s APIs and extensibility platform to design creative integrations with customers’ existing systems and applications
- Build credibility with Engineering, IT, Security, Operations, and Architecture teams while effectively communicating technical concepts and business value to C-level executives
- Partner with Product and Engineering to bring customer insights into product discussions and influence Front’s roadmap
- Identify reusable technical patterns, demonstrations, and best practices that improve the effectiveness of the broader Solutions and Sales organizations
- Act as a senior technical voice in the field, raising the technical bar and mentoring other team members when appropriate
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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