Customer Success Manager, Higharc
+ Equity
Travel up to 25%
Automated 3D home design and customisation platform
Job no longer available
Automated 3D home design and customisation platform
101-200 employees
Job no longer available
+ Equity
Travel up to 25%
101-200 employees
Company mission
To help builders create better homes and communities, more affordably.
Role
Who you are
- Strong project management skills with a focus on driving urgency and achieving successful outcomes
- Excellent communication skills, with the ability to convey complex concepts clearly and effectively
- Familiarity with the AEC industry or Vertical SaaS is preferred
- Ability to understand and communicate technical concepts to both technical and non-technical stakeholders
- Track record of successful customer relationship management and achieving high levels of customer satisfaction
- Proficiency in forecasting renewals and assessing expansion opportunities, along with experience in managing these processes
- Experience collaborating with Product teams to shape new product features, understanding the critical path of value delivery, and effectively managing customer expectations around product development
- Adaptability and a willingness to thrive in a fast-paced startup environment
What the job involves
- We're seeking an experienced Customer Success Manager to lead and drive impact for our customers across the United States
- The Customer Success motion at Higharc is very high touch, with weekly meetings across multiple stakeholders, with a need for strong project management - externally and internally
- Each CSM has between four and eight accounts, with each being a high-value, production homebuilder, often with multiple years to build deep value
- The ideal candidate will be responsible for driving adoption, securing business impact, and ensuring renewals and expansion for our homebuilders
- Creating & Achieving Joint Objectives: Provide consultative experience to define mutual objectives and make recommendations on the best path to adopt the Higharc solution across all customer departments and understand and inherit the Success Plan from Sales and continue to evolve it to meet the customer’s needs
- Customer Retention & Renewals: Proactively engage with clients to identify opportunities for product adoption, expansion, and overall satisfaction, as well as collaborate with teams to ensure timely renewals and address any potential challenges
- Project Management: Drive urgency in internal and external project management to ensure successful implementation and deployment of Higharc solutions and collaborate with cross-functional teams to address customer needs and challenges during escalations
- Product Usage Understanding: Gain an in-depth understanding of how Higharc's product positively impacts various personas within the customer's organization, effectively communicate the benefits of using the Higharc product and provide clear training, while providing insights to the product team for continuous improvement based on customer feedback
- Strategic CustomerQuarterly Business Reviews :Lead strategic QBRs with key customers to review performance, discuss future goals, and identify opportunities for improvement and expansion
- Value Proposition: Effectively articulate the value proposition of Higharc, showcasing how our solutions meet the unique needs of each customer
- ROI Measurement: Develop and implement metrics to measure the ROI of Higharc's solutions for each customer and analyze data and provide insights to help customers maximize the value of their investment
- Customer Travel: Be willing to travel up to 25% to visit key customers, understand their business environment, and strengthen relationships
Our take
The housing market is trending toward a recession, signalling the return to a buyers’ market. This should be great news for buyers, but the current housing shortage means most new builds lack customisation, as reduced variability allows builders to anticipate and quickly execute new builds.
Higharc’s software automates and optimises every step of the home building process, creating a fully customisable 3D model that is seamlessly translated into blueprints, resulting in better-built homes by eliminating material waste and costly errors, and saving consumers from cookie-cutter houses.
The all-in-one homebuilding platform raised additional funding in early 2024, with a strategic investment from Spark Capital. This addition will help the company further optimise its offerings and fuel its growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Feb 2024
$53m
SERIES B
Jan 2023
$1.3m
EARLY VC
Total funding: $80m
Company benefits
- Medical/Dental/Vision Benefits Package
- Remote-First
- Unlimited Vacation
- Offices in Raleigh/Durham, San Francisco, and Atlanta open 24/7 to Employees
- Employee Care Packages (Snacks/Drinks/Gifts) Sent Directly to You!
Company HQ
Old West Durham, Durham, NC
Leadership
Marc Minor
(Co-Founder & CEO)Former VP of Marketing at Desktop Metal, Head of Marketing at Carbon3D, Inc., and Managing Producer at Apple. Previous VP & Group Executive Producer at BBDO, and was a Senior Producer at R/GA.
Peter Boyer
(Co-Founder & CTO)Currently works as a Technical Advisor at Rayon. Previously worked as an Independent Software Consultant, and progressed at Autodesk from a Software Engineer, to Senior Software Engineer, then Principal Software Engineer.
Michael Bergin
(Co-Founder & VP of Product)Previously worked at Autodesk, advancing from Program Manager, Principal Research Scientist, then Research Lead, AEC. Former Instructor/Lecturer at the University of California, Berkeley. Previous Partner at Architecture Research Lab and was a Design Technologist at both TAYLOR Architects and Hankins & Anderson.
Thomas Holt
(Co-Founder & VP of Visualisation)Former Creative/Art Director at Hi-Rez Studios, CCP, and Airtight Games. Previous Primary Artist for Dragon Army, and was the Senior Art Lead/Art Director at Electronic Arts. Previously worked at San Jose State University as a Digital Design and Animation Instructor.
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