Client Engagement Manager, YouGov
Global research data and analytics group
Job no longer available
Global research data and analytics group
1001+ employees
Job no longer available
1001+ employees
Company mission
To offer unparalleled insight into what the world thinks.
Role
Who you are
- Client-first mentality: Passionate about delivering excellent service and impactful outcomes
- Fluency in French and English: You’re a confident communicator across cultures and channels
- Insight-oriented: Comfortable navigating the world of data, research, and analytics
- Relationship-focused: Skilled at building trust and turning connections into partnerships
- Results-driven: Motivated by growth targets, KPIs, and account success metrics
- Collaborative mindset: Enjoys working cross-functionally to align on goals and execution
- Problem-solver: Resilient in the face of challenges, with a cool head and strategic approach
What the job involves
- As a Client Engagement Manager based in Paris, you’ll be at the forefront of building impactful relationships with our clients, ensuring they fully leverage our market intelligence to make confident, data-driven decisions
- You will be a strategic partner to our clients, helping them succeed while boosting YouGov’s growth in the region
- Develop and manage a client portfolio to drive growth, profitability, and long-term engagement
- Serve as the lead point of contact for all client account management matters
- Forecast and track key metrics such as quarterly sales results, revenue growth, renewal and retention rates
- Understand client goals and ensure the timely, high-quality delivery of solutions that meet their business objectives
- Liaise with internal teams, including Customer Service, Research, and Product Development, to continuously enhance the customer experience
- Proactively identify new opportunities to expand relationships and increase account value
- Handle client feedback, requests, and escalations with diplomacy and urgency to ensure satisfaction and retention
- Join us to power smarter decision-making for some of the world’s most influential brands. You’ll play a key role in strengthening client relationships, delivering business impact, and helping shape the future of market intelligence
Our take
In a digital world, data analytics is one of the biggest drivers of corporate and governmental change. YouGov exists at the forefront of data analytics worldwide, measuring public opinion on a range of topics, individuals and events.
Perhaps best known for its political polling, YouGov provides analytics on a huge range of topics from the popularity of public figures (not just politicians), fashion brands and charities to satisfaction with healthcare or energy providers, and even just general nationwide mood.
It's a well-established market leader with over 2 decades of polling experience and websites for 39 different countries. It's vast data collection and analytics capabilities allow it to continually adapt and refine its methods, positioning the company for continued success in an ever-evolving market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
Old Street, London, UK
Leadership
Steve Hatch
(CEO)Joined YouGov in 2023 as CEO. Prior to this, they were the VP of Meta Northern Europe at Meta, Director for UK and Ireland/VP of Northern Europe at Facebook, and CEO at MEC.
Salary benchmarks
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