U.S Operations Intern, Kiva

Salary not provided

Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers

Excel

Remote from US

More information about location

International non-profit expanding financial access

Be an early applicant

International non-profit expanding financial access

201-500 employees

B2CB2BLendingCharitySocial Impact

Be an early applicant

Salary not provided

Kiva will provide a modest stipend of $800 a month (before taxes) to its volunteers

Excel

Remote from US

More information about location

201-500 employees

B2CB2BLendingCharitySocial Impact

Company mission

To expand financial access to help underserved communities thrive.

Job

Company

Role

Who you are

At least 21 years of age or older by July 14, 2026
Able to commit to the full 6-month term
Strong critical thinking, with an eye for detail and ownership of your work
Enjoys problem-solving and relationship-building
Strong written and verbal communication
Highly proactive and able to work independently
Highly organized individual with an aptitude for working in a start-up environment
Intermediate skills in Google Docs, Word, Excel, and PowerPoint

What the job involves

Since its founding, volunteerism has been an integral part of Kiva's foundation and success. As a Kiva Intern, you will contribute your passion, drive, ideas, and expertise to expanding our reach and impact while taking on immediate and significant responsibilities within your team
In addition to learning on the job, you'll partake in a variety of educational, social, and professional development workshops and events that will accelerate your professional growth while learning about Kiva and the non-profit, technology, and microfinance sectors
Through this volunteer internship, we hope to provide a high-caliber learning experience. With the completion of our internship program, you will take away many in-demand job skills
Additionally, all Kiva interns will gain exposure to foundational microfinance concepts and ongoing professional development tailored to your career goals. This position will also put you in contact with a wide array of employees around the world, giving you a jump start on networking opportunities
This Kiva internship is a 6-month, part-time (24 - 32 hours per week), United States-based, remote volunteer position
Iva U.S. is an innovative direct-to-borrower lending program. Launched in 2011, Kiva U.S. has experimented with different approaches to bring 0% capital to financially excluded entrepreneurs throughout the U.S.. With the mission to help underserved communities thrive, the Kiva U.S. program seeks to:
Expand access to capital to traditionally underestimated entrepreneurs including women, people of color, and the underbanked
Lower the cost of that capital (by offering 0% interest, no fee loans)
Enable borrowers and local technical assistance providers to connect more directly so that borrowers receive application support and plug into local resources
As a Kiva U.S. Operations Intern, you will work closely with our Operations team. The U.S. Operations team is responsible for all operations supporting the U.S. program— from the borrower application to credit underwriting to fundraising support to loan disbursal to risk assessment and repayment. We maintain the tools used by the U.S. team and our partners and strive to leverage them to meet our team’s needs as well as to better support both our borrowers and partners
This intern will be responsible for driving forward the way we support entrepreneurs during the loan origination process (from the moment they start an application for a Kiva loan until they complete their fundraising campaign on kiva.org) and manage delinquency of our borrowers
This role calls for the intern to gain a deep understanding of the entire borrower experience, take part in the review process of loan applications, and own process improvements to our system
The intern will also assist in analysis and project-based work (in areas including but not limited to: communications, data analysis, product, partner success, strategic partnerships, impact) help us continue to develop the U.S. program and drive greater impact for small business entrepreneurs in the U.S
Screening and approving loan applications alongside our review team
Supporting borrowers via text and phone calls throughout their fundraising campaign
Managing delinquency of borrowers and establishing action plans to work with borrowers to get them back on track
Piloting process and infrastructure improvements to our operations
Collaborating with our U.S. Partnerships colleagues to improve the Kiva U.S. partner experience
Taking on additional special cross-functional projects aimed at increasing the value entrepreneurs receive from Kiva
Collecting, synthesizing, and implementing internal and external changes based on feedback from Kiva U.S. loan applicants, borrowers, and partners alike
Sourcing Kiva U.S. borrower stories and supporting cross-functional Kiva U.S. impact storytelling initiatives
Improving training materials and resources for Capital Access Managers
The weekly time commitment for a Kiva Internship is 24 - 32 hours per week, from July 14th, 2026 - December 31st, 2026. Please ensure you are available to commit to the entire internship period before submitting your application

Our take

Over 1.7 billion people around the world are unbanked and can’t access the financial services they need. This means they are missing out on some of the key ingredients of business success.

Kiva wants to fix this. In a nutshell, it offers crowdfunded loans that unlock capital for underserved communities. This not only enhances the quality and affordability of financial services but also tackles the underlying obstacles to financial inclusion. Kiva's approach revolves around providing loans rather than donations, bringing sustainable transformation to deserving communities where previous charity-based efforts provided only temporary relief.

Kiva's achievements are remarkable: to date, it has facilitated over $2.4 billion in loans, benefiting over 5 million people in over 90 countries. With rapid advancements in communication and transportation fueling global interconnectedness, Kiva is poised for further growth. This global shift presents new opportunities worldwide, positioning Kva to expand its positive impact.